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Maricar Rhodes

Administrative and Customer Service Professional


A visionary administrative and customer service professional who is recognized for making significant contributions to the coordination and organization of office operations. Extensive cross-functional experience in local and international corporate operations.  Highly motivated and resourceful with proficiency in both oral and written communications, in-depth understanding of diverse client needs and business methodologies.   Self-starter with proven competency in driving projects to successful completion, coupled with commitment and dedication.  A strategic and methodical thinker consistently completing deliverables in a deadline driven environment.  Exemplary abilities to seek out ways to improve processes and effectively streamline operations.

professional experience

Jan 2016Present

Quality of Service Hospitality Trainer

Wharf One, Il Lido, The Precinct, Darwin Waterfront, NT 0800

Delivery of Quality Assurance best practice training through tailored in-house procedural manuals and face to face delivery of hospitality improvement and customer service concepts. Review, assess and report on customer expectations through observational qualitative and benchmarked quantitative research to improving current business operations and profitability.

Design and implementation of "up selling” procedures for in house training

Develop standard complaints and dispute resolution procedures.

Feb 2016Mar 2016

Guest Services Officer (Short -Term)

International House Darwin, Charles Darwin University, NT

Serving as the first point of contact for students, staff, faculty, visiting lecturers and external guests requiring assistance with accommodation and general University information.

Processing guest reservations/arrivals, administration of rent payments, responding to resident requests and queries. Updating guest information on the Star Rez Student Housing Software Program and generation of access keys using SALTO Access Management Software.

Processing of payments and updating account transactions. Phone, email and face to face communication with students, residents and university administration via mail merge templates to prepare check-in and check-out documents

General customer service activities to promote a positive admission experience to all incoming residents.  Back up Senior Guest Services Officer to maintain smooth operations.

May 2012Dec 2015

Restaurant Manager

Hanuman Restaurant, Darwin, NT 0800

Experience in leading and building cohesive cross-functional teams and collaborating with the senior executive team to improve operations and enhance customer satisfaction.

Daily administrative duties including records management, maintenance of office supplies, scheduling of event functions, balancing receipts and accuracy of cash received, reconciling bank charges against sales reports, preparing daily sales and wages reports, event planning, monitoring social media and resolving guest concerns.

Managed and trained staff effectively to ensure high standards of customer service were maintained at all times

Oversaw scheduling of stock ordering, stock handling and stock-take.  Coordinated with contract suppliers for the maintenance and upkeep of restaurant facilities and equipment. Proficient in the use of POS management system solutions software.


Senior Business Research Consultant

Global Skills Group(GSG), Philippines

Responsible for developing new businesses and providing quality manpower planning consultancy services in the Territory of Guam.

Prepared Assessment Research, A Brief on Manpower Opportunities in Guam.


Business Research and Development Head

Aviver International Corporation, Philippines

Served as a key member of the executive team, formulating long-term strategic direction and devising business development initiatives consistent with the overall strategy.

Administrative functions include weekly progress reports, data accurately entered and managed within the company's sales management system, tracking and recording activity on accounts, and working with team to ensure pre-requisites on vendor listings are fulfilled in a timely manner.

Forecast sales targets, contract management and provide weekly progress reports.


Senior Business Research Consultant

Fluid Management International, Phnom Penh

Researched and developed a proposed business framework plan for international consulting with a focus on how an organization can be designed to best facilitate knowledge management.

Administrative duties include but not limited to overseeing the business start-up requirements and implementation and developing client database.


Business Research and Development Consultant

Global Beer Exchange, Incorporated, Philippines

Administrative duties include creating and maintaining electronic and written communication such as memos, reports, and presentations, processing incoming and outgoing communication and recruitment. 

Research, collection and compilation of data for website content including client information, training feedback, action items and other matters requiring follow-up and status reporting.


Restaurant Manager

Tide Table Restaurant, Marshall Islands

Overseeing of general operations, monitoring of product quality and staffing requirements to ensure a positive outcome for clients.  

Administrative duties included but were not limited to roster schedules, purchasing, stock control and inventory, budgeting, delegating tasks, and organizing weekly events.


Business Research and Development Manager

WCW, Philippines, Incorporated, Philippines

Directed management and daily operation, development of company policies and procedures, distribution set-up, marketing, customer relationship, recruitment and training.

Administrative functions included working closely with customers and vendors, purchasing, monitoring status of purchase orders, inventory levels, contract management, customer requirements and other associated data to support and ensure accurate scheduling and communication.

Supervising and managing Supply Chain & Distribution and Warehousing activities


Business Research and Development Consultant

Quattro Broadband Incorporated, Philippines

Responsible for initial set-up and overall operations of the back office support including preparation of the  Employee Training Manual, Step by Step Procedures Handbook, Standard Operating Procedures, Product Presentation for the new processes for telecoms partners, Corporate Employee Handbook and Company Policies and Procedures. 

Recruitment, hiring and training of new employees.

Developed corporate website content.


General Manager

PW Exchange, Incorporated, Philippines

Successfully spearheaded the business set-up and launching of this importation and distribution company including developing and implementing comprehensive policies and procedures for inventory control to manage the flow of supplies and merchandise.

Administrative functions include processing of government licensing and registration requirements, marketing and sales forecasting, preparing distribution trade agreements, organizing events, and providing content in the development of the company website.

Collaborated with trade embassies for the promotion and development of represented brands.



Bachelor of Liberal Arts -Political Science

De La Salle University, Manila Philippines