Quality of Service Hospitality Trainer
Wharf One, Il Lido, The Precinct, Darwin Waterfront, NT 0800
Delivery of Quality Assurance best practice training through tailored in-house procedural manuals and face to face delivery of hospitality improvement and customer service concepts. Review, assess and report on customer expectations through observational qualitative and benchmarked quantitative research to improving current business operations and profitability.
Design and implementation of "up selling” procedures for in house training
Develop standard complaints and dispute resolution procedures.