• Selden NY

Maribeth Hofer

Customer servive representive

Work History

Work History

Customer Service Sales 

Apr 2013 - Present
Lowes

Riverhead, NY / Stonybrook NY Customer Service Sales Associate

▪ Provide exceptional customer service within department and other areas of the store.▪Process special orders  ▪Follow up with customer purchases and handle customer complaints▪ Maintain department according to proper standards.▪ Train and instruct new employees on proper procedures and guest services. ▪ Knowledge of IRP, DSHR, and Price auditing.

Brand Ambassador 

Feb 2012 - Jun 2015
Natures Variety (part time positin in addition to my full time job.

Set up Demos of our all natural pet food in pet stores ▪Engage  customers and educated them on our product ▪ answer any question of concerns the pet parents have.

Customer sales associate/Merchandiser

Oct 2010 - Mar 2013
Home Depot

Selden, NY Associate

▪ Provide world class customer service and expertise in regards to store products. ▪ Implement new store layout and resets during various times of the year. ▪ Maintain bay integrity according to planogram. ▪ Ensure visual signage is compliant. ▪ Provide assistance with general questions and on boarding of new MEA associates.

Customer Sales associate/ Merchandiser

Feb 2005 - Oct 2010
Home Depot
Selden, NY Sales Associate ▪ Provided and demonstrated outstanding service to internal and external guest. ▪ Trained and coached new co-worker with product knowledge. ▪ Helped process shipment and ensured that the sales floor was always well stocked. ▪ Shipping and Receiving organization through the use Key/Rec ▪ Handled returns and exchanges. ▪ Organized and clean store daily Personal Qualifications/Certifications ▪ Excellent communication and problem solving skills. ▪ Licensed for Forklift, Reach Machine, Slip Machine, Order Picker, Electric Pallet Jack & Electric Ladder use. ▪ Product Knowledge Certified in Garden and Hardware Departments. ▪

Education

Education

Graphis Arts

Sep 1984 - Jun 1987
SUNY Farmingdale

Studied graphic design and print reproduction.

General studies General studies

Sep 1980 - Jun 1984
Smithtown High School East