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Work experience

Apr 2013Present

Customer Service Sales 

Lowes

Riverhead, NY / Stonybrook NY Customer Service Sales Associate

▪ Provide exceptional customer service within department and other areas of the store.▪Process special orders  ▪Follow up with customer purchases and handle customer complaints▪ Maintain department according to proper standards.▪ Train and instruct new employees on proper procedures and guest services. ▪ Knowledge of IRP, DSHR, and Price auditing.

Feb 2012Jun 2015

Brand Ambassador 

Natures Variety (part time positin in addition to my full time job.

Set up Demos of our all natural pet food in pet stores ▪Engage  customers and educated them on our product ▪ answer any question of concerns the pet parents have.

Oct 2010Mar 2013

Customer sales associate/Merchandiser

Home Depot

Selden, NY Associate

▪ Provide world class customer service and expertise in regards to store products. ▪ Implement new store layout and resets during various times of the year. ▪ Maintain bay integrity according to planogram. ▪ Ensure visual signage is compliant. ▪ Provide assistance with general questions and on boarding of new MEA associates.

Feb 2005Oct 2010

Customer Sales associate/ Merchandiser

Home Depot
Selden, NY Sales Associate ▪ Provided and demonstrated outstanding service to internal and external guest. ▪ Trained and coached new co-worker with product knowledge. ▪ Helped process shipment and ensured that the sales floor was always well stocked. ▪ Shipping and Receiving organization through the use Key/Rec ▪ Handled returns and exchanges. ▪ Organized and clean store daily Personal Qualifications/Certifications ▪ Excellent communication and problem solving skills. ▪ Licensed for Forklift, Reach Machine, Slip Machine, Order Picker, Electric Pallet Jack & Electric Ladder use. ▪ Product Knowledge Certified in Garden and Hardware Departments. ▪

Education

Sep 1984Jun 1987

Graphis Arts

SUNY Farmingdale

Studied graphic design and print reproduction.

Sep 1980Jun 1984

General studies General studies

Smithtown High School East