Maribel Dukes

  • Goodyear AZ
  • 623-633-6826

Customer Service Professional


To offer exceptional customer service having experience working with retail and client services both inside and outside sales in a professional setting. To practice dedication and superior work ethic demonstrating interpersonal communication, customer service and customer retention skills as well as office/clerical duties.  Ability to lead and manage teams of all sizes.  Capacity to interface effectively with all levels of personnel and clients of diverse background.  Fluent in English/Spanish.

Areas of expertise:


Critical Thinking

Conflict Resolution

Client Satisfaction 

MS Office

10 key

Work History

Work History
Jun 2013 - Jan 2015


Regis Hair Salon

Hairstylist - Yuma, AZ Coordination of salon service appointments for individuals and group clients. Demonstrated on a daily basis master craftsmanship when styling clients. Showed remarkable customer service initiative to make sure every visitor was greeted and treated with the respect for their time and patronage. Working in unison with all staff is crucial of day to day activities including but not limited to customer service, marketing, customer retention, cleaning, stepping in where/when needed, provide education on product lines in a timely fashion that enabled customer to utilize self realization tactics for up sales. Held account for any and all monetary exchanges within the salon.

Jan 2010 - Jun 2013

Master Hairstylist

JC Penney Salon

Master Hairstylist - Yuma, AZ Made a mission to meet and greet members and guests promptly for their appointments. Executed all daily opening and closing procedures per protocol. Provided guests with information of all salon services including styling, salon products, healthy maintenance both via phone and in person. Provided impeccable customer service and followed chain of command of any escalated instances in a calm manner that allowed situations of peaked temperament to diffuse with little to no disruption. Assigned clients to estheticians, hairstylist or nail techs by aligning the client's need with the indicated expertise. Responded to customer inquiries in a friendly and professional manner. Suggested and sold salon services and retail products to customers. Verified all reports with involvement of monetary gains and losses via cash, check and credit cards.

Mar 2003 - Oct 2005

Credit and Collections Processor

Barona Valley Ranch Resort & Casino
Credit and Collections Processor - Lakeside, CA Processed and maintained records of casino credit and issued casino markers. Processed customer transactions involving cash, casino chips and TITO tickets. Communicated with target guests through outbound phone calls, face-to-face meetings, emails and letters. Processed cash advances on credit cards. Calculated change for currency, chips, vouchers and checks. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.




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