Work History

Work History
Feb 2010 - Jun 2012

Activation Platform Specialist

Digital Air Strike

Assisted in building social media strategies, programs and campaigns that support business and goals. Crafted strategically sound and effective messages for posting. Created and maintained visible presence on Facebook, Twitter, YouTube and other social media platforms. Engaged via blog writing/commenting/moderating, Face- book and Twitter updates and moderation. Identified and leveraged social media monitoring tools and analyzed the data to provide detailed analysis documents that track/trend social media performance. Continually monitored the social media landscape and related through seminars, research, blogging, etc. Developed a set of best practices, recommended rules of engagement, and innovative initiatives for the use of various digital/ social/mobile media.

Jun 2009 - Jan 2010

Post Buy Analyst

BlueFlame6

Performed data entry for post buy media analysis. Verified post and pull Smart Plus reports for post buy analysis. Run reports and tracked all documents as received from dealers and agencies. Updated documents ongoing to track post buy analysis process. Responsible for filing and organization of all post buy materials. Worked with Arbitron for day to day Smart Plus maintenance. Downloaded electronic invoices and matched to buys. Coordinated with buyers to make revisions to buys and adjustments for verification. Coordinated electronic billing with accounting. Create sales campaign“ 1 page summaries” that included information on ad and media campaigns for specific clients. Assisted Media Department in overall organization, filing and additional report as needed. Acted as first level back up on reception. Assisted with on site coordination of events. Occasionally acted as agency's in-house photographer as needed.

Apr 2006 - May 2008

Ordering Analyst Lead

Broadridge Financial Solutions

Department Lead who coordinated the day to day logistics tasks/work-load of eight employees at a International Fortune 500 division of ADP. I facilitated procurement for Post-Sale Mutual Fund securities; maintained detailed documentation of all correspondence with issuers and clients to ensure accurate mailings; verify accuracy of material and indexed all new material to clients' requisitions; and coordinated reorder and/or duplication if necessary. I was the direct liaison between Ordering and Client Services; I had built a solid reputation as a“ go to” person within my division. Attended and participated in Client Visits/Audits. Provided customer sup- port for billing inquiries and reconciliation relating to print requests and usage. Assisted with weekly and monthly reporting of performance metrics that tracked the performance of proactive order placement for Mutual Funds and other company financial media.

May 1999 - Apr 2006

Senior Ordering Coordinator

Automatic Data Processing

Provided all levels of Client support; including timely and accurate updates regarding mailing status and other issues; coordinated clients' special processing requirements with internal departments; partners with other team members and departments to continually improved efficiency and increased client satisfaction. Maintained working relationships with mutual fund vendors assisted them with any issues regarding prospectus fulfillment; provided monthly inventory reports for keeping them up to date on ADP usage for their prospectus. Coordinated all facets of prospectus production; including daily ordering of prospectus for post sale regulatory fulfillment to fulfill back orders and replenishment; provides mutual fund companies the quantities of prospectus.

Nov 1997 - May 1999

Flight Attendant

Business Express Airlines

Attended preflight briefings. Calculated load weights for different aircraft compartments, using charts and computers. Determined the quantity and orientation of cargo and computed the aircraft's center of gravity. Directed and assisted passengers in emergency procedures. Ensured compliance with all Federal, State, Local, and foreign regulations. Ensured the aircraft was clean and prepared for flight with provisions on board for the safety and comfort of the passengers. Verified that emergency equipment was in working order. Worked as part of a flight team with other crew members. Prepared passengers and aircraft for landing, following procedures. Provided for the safety and comfort of passengers and satisfied their needs and requests, within the limits of sound operational procedures. Responded to and reported in-flight emergencies and malfunctions.

Jun 1991 - Sep 1996

Sales Associate

Morale, Welfare, & Recreation

Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash regis- ters and creating staff assignments. Placed special merchandise orders for customers. Shared product knowl- edge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to cus- tomers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis.

Education

Education
Sep 1991 - Jun 1995

High School Graduate

North Stafford High

Member of HOA Club. Coursework in Accounting, Keyboarding, Computer Concepts, Child Care, Marketing, English, Spanish, & Music

Jan 1996 - Oct 1997

Bachelor

Wilma Boyd School Technical Institute

Associate in Science Degree - Hospitality Management Administration and Comprehensive Travel & Tourism Pittsburgh, PA

WORLDSPAN Airport Reporting Corporation, All Major Airlines computer platforms- Automated and Manual Ticketing for Airlines, Refund and Exchange Tickets, Phone Sales, Leisure and Corporate Travel, WordPerfect 6.0, Keyboarding, Communications, Business Math, Computer Reservation System, Travel Information Procedure, Travel Agency, Airport Procedure, Career Travel.

Jan 2001

Microsoft Certified System Engineer Course

New Horizon Computer & Technology

Windows 2000 Network & Operating System Essentials. Supporting Windows 2000 Professional & Server. Sup- porting Network Infrastructure using Windows 2000. Designing Windows 2000 Directory Service Infrastruc- ture. Secure Web Access Using Proxy Server. IP Fundamentals: Addressing and Routing. A+ Hardware. Net- work +. Computer Based Lab. Beginning, Intermediate, and Advance DOS.

Skills

Skills

Microsoft & Apple Proficiency. Proper phone etiquette. Articulate and well-spoken. Flexible. Meticulous attention to detail. Professional and mature. Strong problem solver. Works well under pressure. Travel administration. Self-directed. Meeting planning. Report development. Schedule management. Detailed meeting minutes. Billing and coding. Image archiving. Comprehensive Social Media Knowledge. Resourceful. Dedicated Team Player.