Printing tool Download PDF


A high energy “Hands-On” Director of Training - IT/Sales/Soft Skills with over Ten years of successful Management, Training & Development professional experience in Fortune 500 companies and Educational Institutions.Some of these companies and educational Institutions include Johnson & Johnson, AT&T, Chubb Computer Services, Prudential Douglas Elliman, Long Island University, and most recently Burgdorff Realtors, ERA/NRT/Realogy & Dover Business College.  At Burgdorff Realtors, ERA, I reported directly to the President & COO.The hundreds of testimonials that I have received over the years attest to the high caliber of my program designs, training materials, my inspiring, motivating delivery style and my “Raving Fans” strategies.


  • Provided a variety of innovative, Dynamic & Engaging Sales & IT Blended Training Solutions for over 800 Agents (15 NJ Offices) in New Jersey & New York-over 1000 Agents (9 NYC Offices). This includes conducting needs assessments, designing class, creating documentation, delivery, gathering feedback/Using the ADDIE Model.Using a Learning Management System to manage announcements, registrations, track attendance. (Burgdorff ERA, NRT, Realogy & Prudential Douglas Elliman)
  • Saved a Company $30,000 a year by redesigning a Sales Training Program. (Burgdorff ERA, NRT, Realogy)
  • Designed and Developed Instructional & Motivational events for hundreds of Real Estate Agents such as “Up and Close with Top Producers” roundtable event.Identified Speakers and Handled Logistics for Classes – “Creative Visualization to enhance your Business” (Burgdorff ERA)
  • Created productivity boosting training materials that allowed content experts a much wider and significant dissemination of knowledge and training by using multimedia technology. For example, this allowed some key executives to get their message out – Projects – Secure ID, Records Management (R.W. Johnson Pharmaceutical Research Institute)This also helped with Knowledge capture and reinforcement of Company Policies.
  • Made it easy for Johnson and Johnson Employees/Executives to learn about a new IBM 600E Laptop by developing a powerful 30-minute video.
  • Provided a variety of Instructor-Led IT Training solutions for clients such as Novartis, Johnson & Johnson,  R.W.Johnson Pharmaceutical Research Institute, Citibank, CIT Group, Bristol-Meyers Squibb,Chubb.Topics included the MicroSoft Office Suite, Exchange/Outlook, Lotus Notes.
  • Develop, Lead, and Manage special Diversity projects: e.g.,Hispanic Outreach Program/Diversity Initiative –
  • Manage/develop Intranet/Internet projects for AT&T
  • Provided Dynamic/Engaging Instructor-Led Microsoft Office Suite Applications & Database Trainingto hundreds of Adult Learners in Educational Institutions such as Long Island University and Business Schools.
  • Maximized performance of staff by utilizing effective management techniques such as Situational Leadership. (Burgdorff Realtors, ERA & Prudential Douglas Elliman)
  • Established good relationships with Vice Presidents, Vendors, Speakers, Key Stakeholders

Work experience

PC Instructor

Training Consultant/Instructor

  • Train clients on various Software Application Packages includingNovartis, Johnson & Johnson.  Packages - Microsoft Access, Excel, PowerPoint, All Levels.  & Lotus Notes
  • Provide technical support for routine procedural inquiries on software applications
May 2010Present

Senior Account Manager

Challenge Training & Consulting

nNew Business Development

nCreate and Maintain long-term relationships with Fortune 500 companies by providing training and staffing services

nWrite strategic proposals for training and staffing services

nBuild strategic partnerships/alliances

nDesign & deliver marketing presentations

nInterview candidates

nIdentify & implement strategic online marketing strategies

nCreate surveys to identify training needs

nCreate & Maintain Company Blog

nMaintain Book of Business/produce Sales Reports in

Nov 2009Apr 2010

e-Learning Project Manager Consultant


Medco Health Solutions Incorporated

E-Learning Project Manager Consultant2009- 4/2010

nManage e-Learning Project for remote New Hire Customer Service Representatives Training Program

nUse Project 2007 to manage a remote Instructional Design Project

nUtilize Instructional Design Best Practices including ADDIE, Bloom’s Taxonomy, and Ruth Colvin Clark Methodologies, and Kirkpatrick’s Four-Levels of Evaluation Model

nManage remote Instructional Design Team.

nDesign Project Management Control Plan Strategy and Forms

nDesign and Develop Instruction Design Review Forms, Curriculums

nIdentify Virtual Coaching Best Practices

nReview E-Learning Templates, Modules, Knowledge Checks, Activities, Mastery Exams, and Demos Created with Flash /Captivate

nPartner with the SME to review, modify and evaluate all Training Materials

Apr 2005Jul 2009

Director of Education

Burgdorff Realtors, ERA/NRT/Realogy

2005 - 2009

  • Establish Education Direction/Vision
  • Provided a variety of innovative, Dynamic & Engaging Sales & IT Blended Training Solutions for over 800 Agents (15 NJ Offices)
  • Manage Five Direct Reports and Ten Dotted-Line Presenters/Guest Speakers/Trainers
  • which included:
    • Redesigning New Agent Sales Training Classes which enabled me to Facilitate Learning via multiple Training Options, such as Instructor-Led Training, Self-Study, Blended Learning and E-Learning.
    • Reinforcing Development Learning via follow-up learning ”call to action” activities
    • Redesigning the IT Training Curriculum and Approach
    • Creating Seamless IT and Sales Training Solutions
    • Developing Powerful Value Proposition presentations on our Sales Tools e.g., a Multi-Million Dollar On-Line Transaction system,Lead Capturing Software Tool.
    • Creating Engaging Training Presentations at President/VP Leadership Meetings
    • Creating a Turn-Key Training program for the Leadership Team/VPs – “Meeting in A Box”
    • Identifying ways to enhance Training Modules by collaborating with Subject Matter Experts
    • Designing and Delivering“Train-the-Trainer” to create “Star Trainers”
    • Designing and Developing Continuing Education for experienced agents.
    • Conduct Sales Training Classes - including Sphere of Influence, Sales Techniques such as Feature, Bridge, Benefit, Tie Down, Handling Objections using Empathy, Restatement, Exclusion, Answer, Tie Down, Fair Housing, FSBO and Expired Scripts.
    • Designed and Develop and Deliver Lunch and Learn Classes & Custom IT/Microsoft Office Classes/Evaluating Training Programs
    • Developing Job Aids/Quick Reference Guides/Training Manuals
    • Identify Speakers/Vendors by attending various weekend and evening events.
    • Manage Budget, Projects, Vendors, Training Rooms, Registration System
Jul 2002Apr 2005

Business Technology Training Manager

Prudential Douglas Elliman
  • Provide Instructor-Led and Desk-Side IT Training solutions for over 1000 Agents (9 NYC Offices)
  • Design Training Classes on Listing Management, Customer Management, New Agent Training, Customer Service, Presentation Skills, and Microsoft Office Products.
  • Interface with various clients and upper management in order to understand business goals, gather their specifications, and work with them on technological directions.
  • Conduct Train-the-Trainer classes
  • Manage On-Line Tutorial projects
  • Create Training manuals / job aids/ quick reference guides on IT/MS Office products and proprietary software including Outlook, Powerpoint, Word,Excel-Beginner and Advanced classes.
  • Partner with Business Managers/Vice Presidents to integrate Technical training with Sales Training
  • Create On-Line Learning Modules using Camtasia/Flash
Aug 2000Aug 2002

Web Developer/Intranet/Internet

Web Intranet Designer/Developer/Project Manager
  • Project Manager for Internet web projects:
    •  e.g., with various clients and management in order to understand business goals, gather their specifications, and to work with them on technological directions.
  • Manage web design projects e.g, on-line tutorials.
  • Lead web designer (design, prototype, develop) for multiple intranet sites
  • Manage Web training initiatives and develop content and approach
  • Train and mentor interns and clients in various Web softwares e.g, Frontpage, Dreamweaver, Adobe Photoshop, Flash
Sep 1997Aug 2000

New Media and Training Consultant

R.W. Johnson Pharmaceutical
  • Perform Needs Assessments
  • Develop Multimedia Presentations (Video, CD-Rom based)
  • Manage Web Training Intranet Projects
  • Design/Create pages with HTML, DREAMWEAVER, Photoshop, Ulead Animator, Javascript
  • Work closely with the Web Master/developers to develop solutions
  • Created a30-Minute Video on the IBM 600 – This includes writing the Script, Videotaping the Instructor, etc..
  • Develop an on-line tutorial using Aysmetrix Toolbook II Instructor 7
  • Analyze Help Desk Reports to assess Training needs
  • Provide Instruction on various training programs e.g.,Secure ID, New Hire Orientation
  • Develop Quick Reference Cards/Training Materials, Assist with Marketing
  • Develop Access databases, reports, queries, etc


Aug 2009Present

M.A. in Education

3.82  - GPA 33 Credits

Graduate Degree will be Completed in 2/2011

Sep 1979Feb 1984


Herbert H. Lehman College


Instructional Design
I have designed courses using the ADDIE Methodology and also take into account Andragogy Learning Methodolgies and Bloom's Taxonomy.      Software Tools used - Adobe Photoshop, Flash, Camtasia, Powerpoint, Visio
Sales Training
I have conducted Sales Training for Real Estate Professionals.  Techniques include Feature, Bridge, Benefit, Tie Down, Cold Calls, Contact Management, Empathy, Restatement, Exclude, Answer, Tie Down, Sphere of Influence, the "30-second Commercial"
IT Instructor
I have trained all levels of Word, PowerPoint, and Excel, Lotus Notes, Access.  Additionally, I have trained proprietary Real Estate Systems and Virtual Tour, Multiple Listing Systems, Transaction Management Systems.
Training and Development
Presentation Skills



Dec 2004Present

NYS Certified Real Estate Instructor

New York State - Department of Licensing
Mar 2003Mar 2011

NJ Certified Real Estate Instructor

NJ Real Estate Commission
Apr 2009Apr 2004

National Association of Realtors Green Certification