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Work experience

Mar 2014Mar 2015

Village Retirement Community/health Services Business Manager

GreenSpring Village Retirement Community/Health Services
Business Manager(contract) Working in conjunction with the Director of Nursing, overseeing all aspects of managing, scheduling, staffing and payroll as it relates to nursing employees in Continuing Care.
May 2013Feb 2014

Nursing Staffing Coordinator/nursing

HCA Dominion Psychiatric Hospital
Nursing Staffing Coordinator/Nursing Administration Manage the Labor Management process in the center based on established daily, weekly, bi-weekly, monthly routines to ensure employee and patient satisfaction. Maintains center coverage at all times. Reviews and tracks requests for time off. Coordinates scheduling changes with management. On a weekly basis, communicate open shifts to Staffing Services to fill temporary staffing needs that cannot be filled by center employees. Serving as liaison with Nursing Staff with respect to work schedules. Negotiate schedules balancing hospital unit staffing needs, employee schedule preferences, and financial performance. Personally respond to emergency situations and call-offs to ensure hospital unit coverage. Conduct daily meetings with all Unit Directors regarding clinical issues, patient care and any call-offs to ensure continuous quality patient care, safety and all policies and hospital guidelines have been followed by all nursing staff. Minimizes open positions and optimizes Nursing Staff schedules by performing Position Control Analysis in collaboration with Chief Nursing Officer. Communicates position control results-open positions-to identify unit staffing needs, specific unit shift need. Recruit and set up all clinical positions to be interviewed by Chief Nursing Officer. Maintains records of Nursing certifications/licensure to meet scheduling requirements. Reconciles Nursing weekly payroll, verify all punch's in and out, meal breaks, bonus and overtime shifts. Approve and complete all time errors and or missed punches, meeting all payroll cut-off for payroll and/or invoice processing. Conducts proactive daily, weekly, prior to payroll distribution reviews to minimize salary expense leakage. Understands Center pay practices and ensures appropriate utilization. Reviews timecards daily to ensure proper authorization of time adjustments and overtime. Reviews and resolves payroll report exceptions prior to payroll distribution. Maintains confidentiality with respect to all employee information including but not limited to schedule preferences, rates, and payroll. Orient new employees to Labor Management Policy, Procedure and supporting technology. Communicates Hospital expectations of the employee's role in optimizing their schedules to meet the Hospital needs.
Oct 2011Jan 2013

Client Care Manager

HCA Dominion Psychiatric Hospital
Right At Home Staffing Agency, Client Care Manager Handling all the logistics and customer support associated with new client service Interviewing potential candidates for various positions Staffing caregivers on client shifts Communicating with and mentoring/orienting caregivers on our clients' care Communicating with clients and their family members about their care and about our services Maintaining online client charts and documenting client communications Perform client and caregiver quality calls Performing weekly client visits to assure quality of care Conduct in home evaluations of caregivers while on assignments. Taking intakes over the phone of potential clients, evaluating the needs, level of care, assigning RN to complete assessment and matching the client's needs with the appropriate caregiver.
May 2009Sep 2011

Staffing Manager

Nursefinders Professional Staffing Agency
Staffing Manager Business development: Develop and grow your own client base by marketing our services for temporary and/or temporary to full-time staffing solutions; Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives, for the purpose of marketing our services to prospective clients and building on existing client relationships; Participate in local trade association and networking events to increase Nursefinders presence in the local business community. Candidate recruitment and retention: Recruit, interview and match skilled administrative professionals with clients' projects, temporary assignments and temporary-to-full-time opportunities; provide on-going communication and career guidance to candidates. Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service; Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction; additional opportunities through contact with temporary professionals on assignment and client companies to grow our business and uncover job opportunities for our candidates.
Feb 2008Apr 2009

Staffing Coordinator

Delta T-Group Behavioral and Occupational Health
Care Staffing, Staffing Coordinator Recruiting RN's and LPN's for various clients in the Richmond VA area, for Armor Correctional, Northwestern Human Services, Specialized Youth Services and Gateway Communities. In addition to the recruiting nurses also responsible for all client communications, billing and overall customer service. Responsible for pre screening, background checks and verification of all credentials of all candidates prior to placements.
May 2007Jan 2008

Client Retention

Apple One Employment Services
Account Executive(Contract) Qualify, acquire, service, maintain and expand client base; obtain job orders solicited from the business community. Recruit, screen, evaluate and match qualified candidates to client requirements to ensure client retention. Contribute to the professional standing of Apple One as a personnel-staffing service by supplying clients and applicants with outstanding customer service. Continually meet the needs or our clients and customers. Interface with clients to identify needs, present Apple One programs and obtain job orders through marketing. Maintain client development through telephone and on site visits. Maintain minimum standards and increase sales for temporary billing & full-time cash-in. Match qualified candidates to client specific job order to ensure client and customer satisfaction. Maximize gross margin dollars and full time cash-in dollars.
Nov 2004Apr 2007

Account Manager

ConTemporary Nursing Solutions Inc., Staffing
Account Manager Responsible for fulfilling occupational nursing staff services; in various units for six major hospitals in Metro DC area. Provided nursing staffing needs-daily, part-time and full-time contract-for various units within these hospitals by developing strong working relationship with hospital staffing department clients.

Payroll/accounting Assistant

ConTemporary Solutions, Inc
Payroll/Accounting Assistant Perform daily/hourly payroll and other accounting functions such as billing and invoicing. Provide outstanding customer service: answering questions as they pertain to payroll. Process A/R and A/P in Temp Works and export to Mas90 payroll software. Processes schedules and file electronically and manually the federal and state payments as well as other liabilities, health benefits deductions and collection calls to various departments and hospitals. Perform a variety of clerical tasks including answering phones, filing, data entry and other software applications

Patient Accounts Representative

INOVA Health Systems
Patient Accounts Representative Billed insurance claims for patients' accounts through phone system and mail. Contacted patients regarding their self-pay bills to set up payment plans and to offer potential financial assistance/payments processing via phone and through mail correspondence. Worked directly with the Director of Patient Accounts, running special reports according to balance and insurance status to compare our margin of profit for both self-pay and insurance. Assisted in training new employees and helped co-workers with patient related issues, translating and various computer software applications

Executive Account Specialist

Metro Call Wireless Communications
Executive Account Specialist Worked with billing issues such as payments, credit approvals, bad debts purchases and loss of equipment, processed requests for pager and cell phone orders as well as enhancing services. Assisted in training new employees in customer service and software applications. Headed the customer service department, which consisted of ten customer service specialists. Prepared proposals for new marketing ideas for year round special offers and service contracts at monthly department meetings for the Baltimore/Washington market Skills: Trained and certified Psychiatric Nonviolent Crisis Intervention Prevention program, certified in Mental Health, Hospice and Dementia, Microsoft OfficeSuite, Kronos Time and Payroll software, Facility Scheduler, HomeTrak, Kan Time, Saleslogix, StafPak, Mas90



Associates Degree

Northern Virginia Community College