Maria Dolores Muñoz Osuna

Maria Dolores Muñoz Osuna

Work History

Work History

Radio and Television Editor and Production - Internship

Radio Television Andaluza

- Radio and television editor and speaker: press conferences attendance, writing and editing news for radio and television.

- Direction and production: creation of the outline script and labels for the news broadcast. Handling of teleprompter during news broadcast.

- Participation in a fictitious news broadcast working in the different positions: news reader, director, sound and light technician, director assistant...

Editor and radio speaker - Internship

Radio Nacional España

- Editor and speaker radio.

- Responsible of cultural agenda.

- Press conferences attendance, reports, bulletin, interviews and coverage of important events.    

Media teacher support - Internship

North West Regional College

- Teacher assistant in Media and Journalism degree.

- Collaboration in the creation of the subject content, participation in lessons (commenting movies, documentaries...).

- Spanish films and language lessons.

- Collaboration in the organization of activities in the college (short film festival, poster contests for NGOs...).    

Radio broadcast coordinator

Europa FM

- Coordination and presentation of morning broadcast.

- Creation of the content and script of the day.

- Control of technical aspects: audio, edition, recording...    

Congress Support Organization - Internship

Viajes El Corte Ingles

- Medical National and International Conference Organization.

- Enrollment, accommodation and travel management.

- Reception and categorization of doctor's works.

- Choice of the catering.

- Management and space rental stands.

- Website management.

- Work with graphic design department to create and chose the posters.

- Organization of leisure activities.

- Invoicing.

- Working with national and international clients and suppliers.    

Jan 2011 - Oct 2012

Digital Project Manager

Idiso/Innwise

- Conception, implementation and monitoring of website projects. Coordination of design, layout and programming tasks. Definition of website anatomy and Information Architecture. Content Management (different languages). Management of website design focused on usability and conversion oriented.

- Definition of SEO strategy on page and off page. Research of the keywords (high search volume and relevance and low competition) using keywords tools, studying the competence and knowing the customers to choose the best options. Work the keywords selected on page: visible (page title, URL, headings, text...) and invisible (meta description, alt text of the pictures and keywords). Off page and link building strategy: sending quality traffic to the website from press releases, social media, blogs, landing pages...

- Creation, implementation and monitoring of SEA campaigns with Google Adwords.

- Definition, management and monitoring of Email Marketing Campaigns.

- Monitoring the progress of the projects through Google Analytics and Google Webmaster tools.

- Design and implementation of Social Media Strategies.

- Creation and management of Corporate Blogs.

- Affiliate Campaigns Management.

- Domain an hosting services management.

- Participation in new developments and improvements of the Content Management System.

Tools: CMS (Joomla and own), Google Adwords, Google Analytics, Google Webmaster tools, Webceo, Photoshop, Epiphany, Wordpress, html code (basic knowledge).

Oct 2008 - Jan 2011

Quality support, customer service management and internal communication

CEPSA

- Creation, execution and registration of satisfaction surveys. Claims review and categorization of the grievances.

- Monitoring incidents and complaints from users.

- Proposals for improvement actions.

- Direct contact with customers and users.

- Monthly results reports and graphics in excel.

- Service performance monitoring. Creation of dynamic graphics in flash format.

- Presentations and videoconferences with affiliates.

- Review and modification of contracts.

- Support in obtaining ISO20000 certification.

- EBP and SAP orders management.

- Development of requests for fund investments in Microsoft Project and SharePoint 2010.

- FACT24 Administrator tool ( to manage critical situations).

- Document processing of procedures (written and visual).

- Organization and attending meetings an taking minutes (One Note).

- Participation in the department's  communication area: collaboration in the internal radio, development of internal communication plan within the IT department. Banners design and images edition for intranet. Selection and edition of images for new corporate website. Press clipping, periodical newsletter, posting news in internal corporate blog, webinars. Design of a template and a style book for departmental internal communications. Collaboration in the organization of learning days, recording the sessions, editing and publishing in the intranet. Participation in the corporate's internal communication projects.    

Education

Education
Jan 2013 - Present

Certificate in Digital Marketing Management

University Of Toronto

Certificate in Digital Marketing Management made up by four courses: Foundations in Digital Marketing Management, Social CRM, Social Media Strategy and Search Engine Marketing.