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maria zola royo

Events Management

Summary

- Intelligent, organized, and motivated individual seeking a management position to provide leadership and maintain highs standards in the work place..

-Ability to work and have fun with the team excellent skills.

-Punctual attitude; physically fit, excellent teamwork skills.

Work experience

August 2017February 2018

Accounts Manager

AfterWerk Pub
  • Be the primary point of contact and build long-term relationships with customers

  • Help customers through email, phone, online presentations, screen-share and in person meetings

  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

  • Forecast and track key account metrics

  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

  • Monitor and analyze customer’s usage of our product

  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

  • Liaise between the customer and internal teams

February 2016January 2017

Operations Manager

W.R. Farms
  • Overseeing the production of goods and/or provision of services.
    Planning and controlling change.
  •  Managing quality assurance programes.
  • Researching new technologies and alternative methods of efficiency.
  • Setting and reviewing budgets and managing cost.
  • Overseeing inventory, distribution of goods and facility layout.
August 2015February 2016

Account Manager , Cafe Manager

RS Carwash and Cafe
  • Operate as the lead point of contact for any and all matters specific to your
    customers.
  •  Build and maintain strong, long-lasting customer relationships.
  •  Develop a trusted advisor relationship with key customer stakeholders and
    executive sponsors.
  •  Ensure the timely and successful delivery of our solutions according to
    customer needs and objectives.
  •  Communicate clearly the progress of monthly/quarterly initiatives to internal
    and external stakeholders.
  •  Forecast and track key account metrics
Identify and grow opportunities
    within territory and collaborate with sales teams to ensure growth
    attainment.
  •  Assist with high severity requests or issue escalations as needed.
September 2012September 2013

Singer

Amari Luxury Hotel, Phuket Thailand
  • Lead Vocalist of 'D Phuket Band
September 2013January 2014

Event Manager

Seduction Beach Nightclub, Phuket Thailand
  • Development, production and delivery of projects from proposal right up to
    delivery.
  • Delivering events on time, within budget, that meet (and hopefully exceed)
    expectations.
  •  Setting, communicating and maintaining timelines and priorities on every
    project.
  •  Communicating, maintaining and developing client relationships.
  •  Managing supplier relationships.

  •  Managing operational and administrative functions to ensure specific
    projects are delivered efficiently.

  •  Providing leadership, motivation, direction and support to your team.
  •  Traveling to on site inspections and project managing events.
  •  Being responsible for all project budgets from start to finish.
  •  Ensuring excellent customer service and quality delivery.
2014-

Event Organiser

Club X formerly Illuzion Nightclub, Phuket Thailand
  • Responsible for the production of events from conception through to completion.
  • Hands-on and often involves working as part of a team.
  • Able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail.
  • Work well under pressure, ensuring the smooth and efficient running of an event.
2013-

Call Center Supervisor

Chatterbox Support, Phuket Thailand
  • handle account inquiries, customer complaints or support issues.
2012-

Marketing Agent

Phuket Condos & Homes.Co.Ltd.
  • Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts.
December 2008December 2009

Secretary to the Chairman (Sto. Tomas, davao del Norte, Philippines)

DEDORO International

Provides both clerical and administrative support to professionals, either as part of a team or individually. Involved with the coordination and implementation of office procedures and frequently have responsibility for specific projects and tasks and, in some cases, oversee and supervise the work of junior staff. Most work involves both written and oral communication, word processing and typing, and requires relevant skills such as IT, organizational and presentation skills, as well as the ability to multi-task and work well under pressure.

July 2008October 2008

Personal Secretary

Batook Empire Estate (Dammam, Saudi Arabia)
  • Secretary to the Sales and Marketing Executive of Dammam Saudi Arabia recruited to achieve revenue targets through the development of dealer channels. Assess and monitor regional markets needs relative to travel industry trend. Ensure the dealers and clients the company's policies and operational procedures for the functional effectiveness of the tour packages offered.
October 2006June 2007

Secretary to the Chairman

Kimamon Banana Growers Association (Kimamon Sto. Tomas Davao del Norte, Philippines)

Education

20042006

Bachelor of Science in Information Technology

BROKENSHIRE COLLEGE

Madapo Hills Davao City Davao Del Sur, Philippines
Phone/Contact Number
+63 82 221-4457, +63 82 227-2105

References

Mr. Shaun Scully

Snappy Production

Kuala Lumpur, Malaysia

Mobile: +60129837710

Mr. Rafiz Razi 

ENVY KL

Kuala Lumpur, Malaysia

Mobile: +6017689200