Maria Therese Hebron

Maria Therese Hebron

HOSPITALITY AND CUSTOMER SERVICE

 

To obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.

Work History
Work History
2014 - Present
MANAGEMENT TEAM
Krispy Kreme Doughnuts & Coffee Corporation

Team Leader

2012 - 2013
Point Person Trainer
Krispy Kreme Doughnuts & Coffee Corporation
Point Person Trainer
2011 - 2012
Barista
Starbucks Coffee Corporation
Barista
Sep 2010 - Feb 2011
Team Leader
Krispy Kreme Doughnuts & Coffee Corporation
Team Leader,, Present Employment Business Acumen Equip staff with the knowledge, practical skills and motivation to carry out work-related tasks. Help officers with the ongoing, long-term improvement of employees' skills, enabling them to fulfill their potential within the company. Responsible for the key day to day running of the Krispy Kreme Doughnuts store. Oversees and increases the production and sales of the products offered in store. Increases the incoming revenue while keeping guests happy. Responsible for hiring, training of staff, customer service, sales growth and overall Oversees and Increases production and sales of products offered in store Assists and guide team members in developing their skills that would help them advance their career Assigned in training newly hired team members and consistently check on their training progress. Responsible in training of staff, customer service, sales growth, financials & overall satisfaction. Handles Stock Management and Control Ensuring all products meet Krispy Kreme quality standards Supervisory Supervising route, retail, and daily operations Ensuring all of the store's physical property is in good condition Conducting or delegating opening and closing responsibilities & store audits Directing and managing store sales efforts, which may include Hot Light times, DSD promotions, retail sales, fundraising, up-selling, and route sales Achieving business plan objectives and profitability according to store operating plan and established financial goals Production Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance Understanding the production process and maintaining a schedule that guarantees high quality and output Understanding and implementing store quality control procedures, including standards Coordinating production schedules to meet customer demands and minimize labor hours Inspecting, troubleshooting, and assessing any production or equipment problems Safety and Sanitation Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR's, etc. Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc. Equipment Oversee proper upkeep of store facility and equipment Personnel Directing and developing employees, including: recruiting, training, scheduling, safety education, supervising, dispute resolution and firing Build a team of customer-focused employees
2010 - 2011
Team Member & Crew
T.G.I. Friday's
Team Member
Education
Education
2010 - 2011
ASSOCIATE IN HOTEL AND RESTAURANT MANAGEMENT
College of International Hospitality Management University of Perpetual Help
2009 - 2010
B.S. IN HOTEL AND RESTAURANT MANAGEMENT
Colegio de San Juan de Letran
2006 - 2009
SECONDARY EDUCATION
Saint Francis of Assisi College
1996 - 2005
PRIMARY EDUCATION
Colegio San Agustin