Maria Rocio Fierro

  • 3332 Wyoming Ne, Albuquerque NM

Professional Summary

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk. Excels in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency

BUSINESS SKILLS

  • Time Management Skills
  • Interpersonal Communication Skills
  • Staff Development and Training
  • Effective Listening Skills

Areas of Expertise

  • Office Management
  • Bilingual
  • Customer Service
  • Data Entry

Personal Skills

  • Professional Mannerisms
  • Adaptable     
  • Persevering
  • Efficient
  • Loyal
  • Goal Directed
  • Integrity

Work History

Work History
Nov 2015 - Present

Health Coordinator

All Medical Staffing

Health Coordinator Key Functions:

  • Review Structured clinical date matching it against specified medical terms and diagnosis or procedure codes
  • Establish effective rapport with fellow team members, professional support service staff
  • Accurately enter required information(Non-clinical and Structured clinical date) into database
  • Follow established procedures for authorizations/investigations
  • Precepted new hires in medical authorization and investigations
  • Accurately enter Prior Authorizations and medical records for Medicare advantage plans for five states
  • Determine in network and out of network status redirecting providers as necessary 
Apr 2014 - Oct 2015

Office Manager

Forever Guard Resources|

Office Manager Key Functions:

  • Assigned and monitored clerical, administrative, and secretarial responsibilities and tasks among office staff
  • Implemented procedural and policy changes to improve operational efficiency
  • Interviewed clients to determine their insurance needs and assisted them in obtaining proper insurance
  • Scheduling office meetings
Apr 2013 - Apr 2014

Office Manager

Allstate

| Albuquerque, NM Office Manager Key Functions:

  • Planned and managed day to day operations for corporate office
  • Analyzed and organized work processes and procedures
  • Directed, allocated, monitored resources
  • Controlled accounts payable and accounts receivable
  • Reviewed customer bills, claims and policy changes.
Apr 2008 - Apr 2013

Office Manager

Allstate

| Farmington, NM Licensed Sales Producer/Office Manager Key Functions:

  • Reported to the Agent the progress complaints or needs of the office
  • Walked Costumers thru process regarding their insurance policy
  • Marketed Events with the office to encourage community relations 

Education

Education
May 2003 - Present

Vocational Certificate

San Juan College

Early Childhood Education

Aug 2000 - May 2003

General Studies

Farmington HighSchool

Highschool Diploma

                                                        References Furnished Upon Request