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Maria Poole



College of Central Florida graduate offering compassion and kindness within the medical industry. Diverse experience in providing office administration support and organization while building personal continuity. Committed to accomplishing all responsibilities while upholding company standards and meeting all deadlines.


Medical Terminology

Excellent Time Management

Administrative Support

Microsoft Office Software

HIPAA Policies & Regulations

Strong Typing Abilities

Word, Excel & Outlook

Patient Scheduling

High Ethical Standards

Work experience

Jan 2016Present

Office Administrator/direct Care Worker

Junior's Love
Office Administrator/Direct Care Worker(Professional Intern), Ocala, FL Responsible for working with special need children within the group home Utilize Microsoft Outlook calendar for scheduled appointments Integrate behavior changes and safety precautions using patience Conduct various activities throughout the day with the children including reading, play interaction, independence and understanding Provide administrative support as needed including faxing, copying, email correspondence, and professional phone etiquette Properly document all activities conducted with each client throughout the day Appropriately file medication information for each client for auditing purposes Assure behavior is conveyed in accordance with high ethical and professional standards by achieving optimal client outcomes
Jul 2012May 2014

Bank Teller

M&S Bank
Bank Teller, Ocala, FL Greeted clients and assisted them in financial transactions Maintained and balanced cash drawer on daily basis Identified referral opportunities and cross sold bank services effectively Carried out client requests and provided information related to banking procedures and requested financial services Handled cash drawer and oversaw ATM operations
Aug 2011May 2012

Call Center Representative

Call Center Representative,-Ocala, FL Handled customer questions, complaints and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution Communicated with customers using web-based tools and demonstrates the associated proficiency in typing and grammar Made financial decisions to adjust customer accounts Broad working knowledge of AT&T practices and operations and demonstrated continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.




College of Central Florida