Maria Oana Moisa

  • Limassol Limassol

Work History

Work History
May 2014 - Present

Customer Service/guest

Beach Hotel

Customer Service/Guest Relation Atlantica Miramare 4*, Cyprus, Limassol:

Maintaining permanent communication with the guests of the hotel, ''The hotel guest relations girl Maria was outstanding & by the end of the week we were quite sad to be saying goodbye, Sarah H, Paignton United Kingdom Taking care of all the international guests(French, Germans, Russians, English, others); assuring that everything is up to their expectations., Maria as she was always around and about ensuring everyone was happy and well looked after; she does an excellent job, Kiddy, Hampshire Successfully handling guest's problems/demands." This hotel is lovely well represented clean bright all staff efficient an friendly a big thank you to MARIA who really made our stay one to remember" Assisting and participating at tour operators welcome meetings. Keeping record of guest's interactions, through daily reports. Processing orders, invitations, form applications or requests. Following up on guests interactions, by maintaining continuously communication with different departments.(Maintenance, Housekeeping, Room Divisions). Prepare and distribute, monthly reports regarding customer service satisfaction to management. Provide feedback on the efficiency of customer service process. Elaborate the weekly schedule for daily entertainment activities during low and high season. Assisting and participating in animation activities.‘' Maria organized a Trivia Quiz and game of boulles or darts each day which was fun' Roger C Lichfield, United Kingdom Creating visuals for the main happenings in the hotel(weddings, anniversaries, conferences, christenings, others). Writing creative texts that describe hotel's facilities & special offers for the info kiosk located inside the hotel. Assisting and escorting guests to different touristic points in Limassol.(Old Town, Amathus Ruins, others)‘' Maria was very helpful when we went on one of the free walks around the old town' A.G Cranes, Alcester. Assisting guests around the hotel and hosting them in the restaurant., The staff are what make the hotel really special, especially Maria, who doubles as restaurant front of house and activities organizer.' Gil, Huddersfield United Kingdom. http://xplain.co/wp-content/uploads/2014/06/new_logo_xplain.png

Feb 2014 - May 2014

Manager

Social Media
freelancer Bucharest, Romania Managed & created, different pages in social media channels such as the brand Poem Boem, focused on a home away concept, for which I have developed as well an online strategy & monthly newsletters. Live event posting, Alice in Wonderland Fashion Show, organized by Band of Creators. Interviewed fashion designers, VIP'S pop stars present at the show backstage and during the fashion show https://www.youtube.com/watch?v=JgLYhQzqAZs Created weekly and monthly newsletters for different Romanian brands.(hotels, restaurants shops, kids camps).
Aug 2013 - Feb 2014

Brand Manager

Social
Brand Manager: Successfully managed& maintained Facebook Pages & other social platforms such as Twitter, Pinterest, YouTube, for the following brands(Dacia Romania, Pepsi Romania, Lays Romania, Baneasa Shopping, Grand Cultura, Grand Cinema& More). Developed effectively creative ideas and concepts such as social media campaigns‘' Traieste frumos/Beautiful living' created for the biggest shopping mall in Romania, Baneasa Shopping City, which had a very good rate of response within the fans. Facebook apps Christmas& thematic apps, such as(Destination: Winter holiday, created for Dacia Romania) Created clear and persuasive copy, targeted for the above mentioned brands. Developed online strategies for brands. Assisted at all the meetings with the main clients, discussing company's Maintained communication with the main brands from the portfolio Prepared monthly reports for the main clients http://totaltechnology.ae/totaltechnology/mob-site-total/services/icons_services/socialmedia.png
May 2012 - Aug 2013

Copywriter& Social Media Specialist

PQB
http://www.noapteaagentiilor.ro/wp-content/uploads/2014/03/PQB-logo-updated-CS4.png Copywriter& Social Media Specialist, advertising agency,: Developed creative ideas and concepts for hotels, restaurants, small businesses(Kuib Restaurant, Hotel Piatra Soimului, The Reader's Café, others) Composed clear, persuasive, original copy for new and existing brands. Brainstormed visual and copy ideas with other members of the creative team Created unique web content for different websites(Anthony Frost, Villa Piatra Soimului, others) Participated in the branding process of several small business(bakeries, coffee shops, online shopping websites) Maintained & created Social Media pages for brands such as Amway Romania, which reached after 2 months without any promoted ads 10. 000 new fans, keeping an engagement rate of 90%.
Mar 2012 - May 2012

Intern

PR The Public Advisors
http://publicadvisors.ro/wp-content/uploads/2014/11/TPA_FINAL1.jpg Intern (2 months): Event management(AVANPREMIERE Fashion and Life-style Fest, one of the biggest fashion festival dedicated to contemporary Romanian fashion and life style. Created promotional materials(Press Map, Posters, Flyers, others.) Communicated via e-mail and phone with the fashion designers, press, sponsors, that were taking part at the show. Backstage photos & interviews during the event with the designers, such as Ioana Ciolacu, Dinu Bodiciu, main sponsors & VIP's present at the show. Monitored and analyzed the after event online posts and press results-qualitative evaluations.

Education

Education
2013 - 2015

MASTERS

University of Bucharest
2009 - 2013

BACHELORS

Academy of Economic Studies