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Summary

Driven service-minded professional with more than 4 years of experience in  aspects of restaurant operations comprised of both front and back of house operations. Recognized for consistently delivering and leading others in service excellence through proactively anticipating and responding to guest needs.  Strengths include communication, service delivery and development.

Core Competencies

  •  Customer Service Delivery
  • Product & Quality Control
  • Daily Operations
  • Regulatory & Safety Compliance
  • Cost Controls
  • Team Leadership

Work experience

2013Present

Housekeeper

Travelodge

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

  • Enters and prepares the room for cleaning.

  • Makes bed.

  • Dusts the room and furniture.

  • Replenishes guestroom and bath supplies.

  • Cleans the bathroom.

  • Cleans the closet.

  • Vacuums and racks the carpet.

  • Checks and secures the rooms.

  • Replenish amenities according to the operational standards.

  • Deliver and retrieve items on loan to guests e.g. iron and ironing boards

  • Ensure security of guest rooms and privacy of guests

  • Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required

  • Cleans guest bathroom/bed room/floor corridor.

  • Responsible for replenishment of guest complimentory water.

  • Responsible for the cleanliness and maintance of his work area.

  • Responsible for the Hotel property in the work area.

  • Attends to guest calls, guest requests /guest complaints in the area assigned to him.

  • Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.

  • Responsible for following the standard operating procedures.

  • Resonsible for achiving and exeeding the guest satisfaction score.

20102013

Housekeeper

Comfort Suites

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

• Clean rooms, lounges, lobbies, bathrooms and hallways
• Vacuum and wash carpets and rugs
• Empty wastepaper baskets and ashtrays
• Transport trash to waste disposal equipment
• Dust and polish wooden surfaces and furniture
• Replace light bulbs and repair fixtures
• Replenish bathroom and mini bar supplies

20152016

Catering Server

A-1 Party Supplies

Gained a broad base knowledge in all aspects of restaurant operations both front-of house and back-of house.

  • Ensuring exemplary guest service during events and through all forms of banquet service, including: buffets, plated, carving stations, bartending, running food, replenishing product and supplies in accordance event standards.
  • Responsible for ensuring that assigned stations are properly equipped and executed by pulling, transporting, setting up and breaking down, and returning equipment to designated storages in accordance to event standards and the BEO instructions.
  • Performing side work helping to provide a clean and safe work environment in all catering areas. Cleaning, organizing, and restocking product/equipment returning from catering events.
  • Understanding and actively participating in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.
  • Performing other duties as assigned

Education

19951999

High school diploma

Roosevelt High School

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