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  •  am dedicated to go “abovje and beyond” for Customer Service.
  • I possess the highest standard of commitment to exceed my employer’s expectations.
  • I have developed the ability to excel under pressure and adapt to constant changes in the workplace. 
  • Bilingual: fluent in Spanish.
  • Typing proficiency: 75 WMP
  • I am proficient at using Windows, Microsoft Office, Oracle based software, ten key, internet applications and database entry.
  • I am caring, positive, energetic, dependable, flexible, detail-oriented and motivated to learn

Work experience

Feb 2014Aug 2014

Applied Behavior Analysis Tutor

Priorities ABA Behavioral Consultation and Therapy Services
  • Completed initial and ongoing training provided by Priorities ABA

  • Provided one on one therapy to children with autism 12 to 15 hours per week

  • Implemented the treatment plan as directed by the LPA / BCBA

  • Recorded client data to measure child’s progress

  • Attended monthly trainings, supervision, and workshops

  • Maintained a high level of professionalism including dress, timeliness, and communication

Oct 2010Apr 2011

Personnel Support

USAF Civilian Personnel
  • Issued over 7K joint service identification cards while verifying eligibility and maintaining network integrity by creating/utilizing military wide database records
  • Performed validation of over 4K DEER computer system enrollment and disenrollment requests
  • Completed over 6K MilPD system updates to ensure accuracy of electronic personnel records
  • Completed Passport Agent training
  • Validated over 8K leave request transactions
  • Led office reorganization while incorporating new processes for sponsorship and newcomer orientation
  • In-processed over 600 base personnel while ensuring all arrivals met requirements to be mission ready within 24 hours
  • Answered and routed customer phone calls to the different departments and agencies
  • Maintained physical and electronic record management
  • Sorted and distributed physical and electronic mail and other correspondence
May 2009Oct 2010

Database Manager/Assistant Site Manager

Dellew Corporation
  • Served as the system administrator for Oracle based software in support of the Military Personnel Data system on Kadena Air Force Base, Japan
  • Managed the needs of 282 Military Personnel Data system users; conducted specialized training, monitored access permissions and privileges, monitored system operation, and maintained system integrity and security
  • Managed and supervised Awards and Decorations section and office personnel
  • Tracked transaction register rejects and updates; developed and presented detailed briefings for statistical analysis of transaction register findings
  • Ensured proper storage, archiving, backup and recovery of administrative records and network shared files
Aug 2002Jun 2009

Human Resource Manager

U.S. Air Force
  • Position: Performance Evaluations Manager

    • Conducted quality reviews of over 400 evaluations monthly-efforts improved base’s on-time record by 25 percent
    • Managed transaction reports daily and corrected missing/erroneous information on over 300 records weekly
    • Consulted with team members to deliver a list of common errors on evaluations-significantly reducing the amount of processing time spent on each report
    • Answered and routed customer phone calls to the different departments and agencies
    • Maintained physical and electronic record management
    • Sorted and distributed physical and electronic mail and other correspondence


    Position: Outbound Assignments Manager

    • Conducted exclusive one-on-one assignment briefings with senior directors-recognized for outstanding professionalism
    • Processed over 900 assignment orders and updated over 700 assignment limitation codes-ensuring 100 percent data accuracy
    • Organized and distributed over 400 assignment packages-enhancing out-processing efficiency by 65 percent
    • Managed the office while preparing ,and during, an operational readiness inspection-organization garnered a rare “Outstanding” rating


    Position: Unit Personnel Manager

    • Coordinated medical/dental appointments for 174 personnel as the director’s administrative assistant –ensuring zero late notifications
    • Researched and updated director’s staff meeting slides-arming senior management with accurate personnel data
    • Provided detailed instruction on completing assignment applications-eliminating processing errors and avoiding delays during assignment selection
    • Prepared, proofed, and tracked written correspondence to include temporary duty orders, rosters, policy letters, decorations and performance reports for 289 personnel


    Position: Retraining and Classification Counselor

    • Counseled members on retraining procedures-educating individuals on qualifying factors for all available Air Force specialties
    • Organized bi-monthly briefing for base in-processing-coordinated with multiple agencies to provide a smooth transition for members
    • Generated over 980 personnel record updates in the Military Personnel Data System-98 percent of eligible personnel received their initial bonus without delay
    • Processed 125 retraining packages delivered to headquarters and conducted over 700 one-on-one interviews


Aug 2015

B.S. Communication Disorders and Deaf Education

Utah State University

Speech Language Pathology

Aug 2013


Coastal Carolina Community College

General Sciences

May 2009

Human Resources

Community College of the Air Force