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Work experience

Feb 2010Sep 2015

Customer Service Representative/SME (Subject Matter Expert)

Iqor Phils.

The job required me to take calls for a telephone company. Calls are mainly for bills inquiry, payments, extensions, plan changes, troubleshooting and retention. During the stay with the company i learned to multitask. To switch between screens, between tools to ensure customer satisfaction and ultimately issue resolution. On the third year of stay in the company i was asked to be part of the escalations team, the account's SME's. I started taking escalation calls, i had to send emails to the client or to the customer to resolve the issue. Being part of the escalations team taught me to never give up not unti you have exhausted all your tools/resources to come up with a win/win resolution for both the company and customer.

Jun 2008Nov 2009

Cashier/ Service crew/ Store Marketing Assistant

Jollibee Meagan Foods Corporation.

I was first assigned to take orders and serve  tables withIn my first few months. After being with the company for more than 6 months, i was asked to join the marketing team which is the group that handles costumer complaints, decorates store for each season/occassion, the main role of the marketing team as well is to host children parties. With that experience, i was exposed to customer service and learned a lot on how to work with different types of peole.



BSA Marketing Management

Holy Angel University

Tertiary Education


High School

Holy Angel University

Secondary Education

Text section

I hereby certify that the above information given are true and correct.


                             MARIA CARESSA G. DAYAWON

For Character Reference

Nikki Claire Juson - avp operations 


[email protected]

Renz Ismael Gomez- assistant manager