- Angeles City, 2009 Pampanga
- [email protected]
The job required me to take calls for a telephone company. Calls are mainly for bills inquiry, payments, extensions, plan changes, troubleshooting and retention. During the stay with the company i learned to multitask. To switch between screens, between tools to ensure customer satisfaction and ultimately issue resolution. On the third year of stay in the company i was asked to be part of the escalations team, the account's SME's. I started taking escalation calls, i had to send emails to the client or to the customer to resolve the issue. Being part of the escalations team taught me to never give up not unti you have exhausted all your tools/resources to come up with a win/win resolution for both the company and customer.