Half-time research assistant studying similarity, text variants, and duplication in large digital libraries.
Research Support Services Student Assistant
Auraria Library - University of Colorado, Denver
Assisted and supported the Research Support Services department (RSS) with special projects.
Maintained (withdrawal and transfer) publications, journals, and serials within the collection.
Processed and maintained U.S. government repository items.
Assisted with ILL and resource sharing as necessary.
Concierge (Library Associate)
Anythink York Street - Anythink Libraries
General library maintenance.
General program and service promotion to patrons.
Reader Advisory for all ages.
Collection weeding and maintenance for specialized sections.
Created and looked after experience zones, ensuring they are stocked, clean and tidy and ready to provide a positive and memorable experience for our customers.
Registered customers for a library cards, help them with a fees, requesting materials through RLD or ILL.
Helped our library customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet.
Counted cash and reconciled cash balances.
Program and promotion assistance.
Answered phones, reserved meeting rooms for patrons, and identified collection needs based on customer comments.
Occasional program and event planning and execution.
Analyst - Revenue Management
Established and maintained rates for all hotel and residence offerings.
Created and executed solutions to improve company profitability.
Maintained comprehensive knowledge of all current (and past) portfolio offerings.
Responded to internal inquiries regarding portfolio restrictions and structures in real time.
Established creative financial solutions in real time to assist with sales and member upkeep.
Curation and Archiving - Associate
Collected, curated and updated information pertaining to local (Denver and Las Vegas) restaurants and built a strong product-base for Zomato.
Collected comprehensive information including menus and photos by visiting restaurants.
Verified data accuracy for the website.
Interacted with restaurant managers/owners and generated sales leads for the sales team.
Colorado Department of Revenue
Verified applicant's true identity by reviewing documents and statements; assessed authenticity of documentation and interviewed/investigated individual's behavior as well as the documents they present.
Qualified applicants for a license and Colorado ID card by determining applicant's needs and eligibility. Administered vision, written and driver performance tests required to issue a Colorado driver's license.
Provided information to the public regarding Departmental procedures and policies, including explanation of documents required for identification, requirements to obtain a class of license, etc.
Verified eligibility and processed reinstatement requirements. Collected and accounted for fees received for license documents issued, including maintaining/balancing accounts and drawers.
Customer Service Representative
Answered customer support queries via phone and email.