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Work History

Sep 2015Present

Helpdesk specialist

Fresenius Netcare

Providing IT user training for newcomers, both nontechnical and technical.
Managing user accounts for multiple systems in systems like Active Directory,Domino, RSA Console, VPNs with additional support services.

Creating own programs to support daily work of administrators (provided programs for 95% of supported services).
Taking care of basic IT user needs with fastest possible time.

Managing local supplies for office and providing team reports for higher management.

Jan 2014Aug 2015

IT Specialist

IBM GDSC

Administration of UNIX/Linux environments with strict SLA, mostly AIX&RHEL, storage managment, automation of daily work, Incident/Change/Problem management, troubleshooting of system and hardware errors

Jun 2008Nov 2013

Technician

CENTER& ACENTER

Administration and managing multiple Windows servers , direct contact with customer, providing support on customer's place, backup&restore architect , hardware support, ERP support & maintenance , design&maintenance of computer networks

Education

20042008

Master of Library & Information Science (MLIS)

PWSZ Nysa

Skills

Linux management

Managing few remote Ubuntu based servers and non-standard *nix devices like NAS, PVRs etc.

Programming

Delphi, Windows Shell, Bash, C#, PowerShell, HTML, PHP

MS Office

Long time user of MS Office software, dealing with usual daily user problems

MS Windows

Deploying, managing all major Windows OS versions, deploying users, groups,

installation of drivers and additional software etc.

Active Directroy

Managing, provisioning AD users/services

ITIL

Following BEST ITIL practices to achieve best effects.

Servers

Managing and support multiple servers with remote or direct support

Virtualization

Supporting virtualized enviroment and migration

AIX

Support for AIX daily problems and issues

Data Center

Support for multiple servers

Disaster Recovery

Supporting D&R actions