Marcus Gunter

  • Silver Spring US-MD
Marcus Gunter

Education

Education
May 2010

MBA

Old Dominion University

Related Coursework: IT Management / Operations Management / Financial Management

Work History

Work History

Store Manager

Public Storage

Worked on-site providing support for the industry leader; managed sales, customer care and relations, overall operations, and the maintenance, safety and security of the facility, its units and the surrounding grounds. 

  • Directed all aspects of daily operations management, which included analysis of financial performance, and facility budget; maintained 95% customer utilization rate.
  • Contributed to overall corporate objectives by setting, achieving, and exceeding monthly goals in sales, customer satisfaction and retention.
  • Managed approximately 400 customer accounts by assuring customer satisfaction, billing accuracy, and properly evicting delinquent customers.
  • Leased the most storage units in the Virginia Beach Districts – 2005 & 2006
Mar 2011 - Oct 2011

Assistant District Rental Manager

Penske Truck Leasing

Oversaw operations and P&L reports for the Consumer Rental Segment that grossed $400K/mo and included 35 Penske Agent locations. Directed in-house activities related to the rental and servicing of company’s fleet per company policy and guidelines. Generated and analyzed performance measurement reports to forecast sales, budget, trends, and identified areas needing improvement, then executed viable action plans.

  • Spearheaded Penske / Home Depot joint venture store openings for 14 stores that provided customers with a one-stop shop for their DIY projects and moving needs.
  • Exceeded the monthly Consumer Rental Business Plan by 5% on a consistent basis.
  • Supervised 22 employees; allocated work, evaluated performance, and resolved any problems that arose.
  • Coached and continuously trained 140+ Penske Agent Associates to achieve consumer revenue goals set for each branch and agent location.
  • Assisted in reconciling invoices using AMS, insurance requirements, tracking accidents, and purchasing inventory and retail/market supplies.

  • Extracted and delivered operational data, revenue reports and utilization reports for agents to project trends and strategize ways to improve profitability.
Jan 2007 - Mar 2011

Branch Rental Manager

Penske Truck Leasing

Managed a fleet of 300+ rental trucks with a $20M total asset value; oversight included preventative maintenance, re-billable damage, and reservation fulfillment. Successfully negotiated lucrative contractual agreement pricing structures for commercial and household customers. Assisted in reduction of bad debt through effective billing and customer  follow-up. Primary liaison between Rental Department, Truck Maintenance, and Repair Vendors.

  • Closely analyzed P&L reports and generated viable cost-cutting, revenue increasing strategies such as pioneering an improved truck inspection process that reduced unbillable asset damage 22%+ YOY.
  • Provided unparalleled leadership and direction in collaboration with in-house staff, agents, management team and vendors to ensure optimal working conditions, 100% rental ready fleet, and the highest quality customer service.
  • Earned a sterling reputation for significantly improving communications between these factions, and ultimately, truck performance/rental availability.

SUMMARY

Seeking position where my working knowledge in building and maintaining overall organizational infrastructure through innovative strategies will be fully utilized and expanded, with particular emphasis on:

Performance Management

Business Analysis / Process Modeling

Staff Supervision

Setting / Maintaining Priorities

Communication Skills (Technical / Non-Technical)

Resource Management

Cost Controls / Expense Tracking

Financial Analysis / Reporting / Recommendations

Team Projects

PROFESSIONAL AFFILIATIONS / VOLUNTEER WORK

IT / Media MinistryThe People’s Baptist Community Church· Silver Spring, MD· 9/2011-Present

Mentor Aunt Hattie’s Place Foster Care· Sandy Spring, MD· 10/2011-Present

MBA AssociationOld Dominion University ·2007-Present

Alpha Kappa Psi (ΑΚΨ) Business FraternityOld Dominion University ·2001-Present

Skills

Skills

Salesforce (CRM)

Spent countless hours learning the logistics of Salesforce.  I was delegated by my superiors to conduct training sessions with co-workers in order to rapidly increase Salesforce productivity.

AS/400

Microsoft Office

Word, Excel, Powerpoint, Access

Typing: 80 WPM

References

References

Richard Ahlert

“In my 4 years of working with Marcus at Penske, he was always the one in our office that took it upon himself to take on as many obstacles as possible. Not only did he take on multiple tasks, but he did whatever it took to complete them. Marcus is also one that never shies away from getting others involved and critiquing when necessary. Whatever organization Marcus pursues, he will definitely be a great fit to the team.” - RIchard Ahlert

William Mayes

"I have had the privilege of doing business with Marcus Gunter over the last six years. We lease up to twenty trucks from Penske and Marcus was my point of contact on the rental desk. He was always very courteous and helpful. When we really need his help, he responded immediately with a determination to solve our problem. He would be a great asset to any firm." - William Mayes

Angela Cash

Charley Spellman

"Marcus and I had the opportunity to work closely as a result of a project to improve the profitability of our Norfolk, VA branch.I found him to be very professional, customer-centric and results oriented.He possesses excellent organizational skills and readily applies them to both existing and new processes.He is a detail oriented individual who works extremely well under the pressures of our endlessly changing business.

Marcus is liked and respected by his co-workers.He works well both independently and in a team setting.I have found him to be intellectually curious and creative- a solid combination in today’s business environment." - Charley Spellman

Heather Szarka

Matthew Isaac

Michael Cox

"Marcus was a great asset to Penske. He played an intricate role in operational improvement in nearly every facet. I could always rely on him to make sound business decisions with no supervision. He has also proven to be a very quick learner and an outstanding team leader. Marcus has continuously proven to “get the job done”, even in the fast pace, high-pressure transportation industry" - Michael Cox