Marcus Whaley

Assistant Director of Operations, Purchasing and Support Specialist

Qualification Summary

Recent graduate of a highly ranked regional university with more than ten years full time business, negotiating, purchasing and support experience.  Results driven professional that utilizes solution producing approach to build trust, and advance the mission of the organization.  Successful integrates recent education processes, terms, and strategies to fuel three highest distribution sales in company history.  Skilled in crisis management, high value negotiations, strategic planning, and conflict resolution. 

Work History

Work History
2003 - Present

Assistant Director of Operations, Purchasing and Support Specialist

Pascal Technologies, Inc. 

Utilizes management analysis, human resource, travel and time and attendance skills to ensure each employee has the highest potential for success. Set and implement plans and directives to achieve long term sales and customer support goals. Chief point of contact between sales representatives, vendors, and customers. Creates purchase orders for the acquisition of materials to include assisting with pre-award and post award functions. Maintain strong vendor relations. Review bids and requests for proposals to ensure quotations satisfy the statement of work on bids and proposals. Negotiate terms and discounts when delivery is not met. Researches, interviews, and negotiates with suppliers to obtain prices and specifications. Accomplished highest distribution sales in company history through improved data management and increased frequency of customer follow-up. Assume additional duties as needed to ensure seamless transition during turnover. Handle and resolve escalated customer requests or complaints. Project management, schedule delivery of system and order components to maximize cash flow and expedite customer delivery. Organization and maintenance of records. Arrange and facilitate internal and external meetings. Actively searches for ways to cut waste, lowered credit card processing fees and shipping fees by 50%. Identify, research, and resolve administrative problems. Created documents and language to reduce liability on delivered orders. Proficient in common software packages(ie Microsoft Office Suite). Utilizes these skills to edit and create office documents and forms. Evaluate and determine the proper level of urgency of tasks, ensuring mission vital tasks are completed. Perform analysis of reports and confirm data integrity. Manage cases from the corporate office. Determine Proofread colleague documents for proper grammar, spelling and easy comprehension. — Fredericksburg, VA

2000 - 2002

Collections Representative, Loan Modification Specialist

Conseco Finance

Consumer Loan Collections Representative Maintained and actively worked portfolio of an estimated 500 delinquent accounts per month. Personally worked with customers to explore options, create an alternative repayment schedule, and limit repossession. Developed automated reports on Excel. Routinely trained newly hired employees. Trained department on new computer procedures and customer rehabilitation and mediation program. Assisted other employees with difficult calls, negotiating a amicable solution that is beneficial to both the company and the customer. — Fredericksburg, VA

1999 - 2000

Collections Representative, Skip Tracer

Education Credit Services

Maintained and actively worked portfolio of an estimated 300-400 delinquent accounts per month.  Worked with customers to rehabilitate student loan accounts.  Trained new employees according to established guidelines.   Selected as employee of the month.  Led department in recovery; rehabilitating an estimated 1M in delinquent student loans.  Selected to management training team.   Selected as a high performance employee to establish new clients...

Education

Education
2010 - 2015

B.B.A

Averett University

Skills

Skills
10
Social Dominance

The ability to sell and influence others regarding strategy and support.

10
Ability to Create and Edit Written Reports

Created written reports and procedures to improve efficiency.   Edit sales brochures and contribute to the layout and sales message.

10
Computer Program Proficiency

Proficient in Salesforce CRM, Quickbooks Manufacturing & Wholesale, Microsoft, Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Access, Microsoft Outlook, Microsoft One Note, Asana Task Management, and Cirrus Insight

10
Ability to obtain and process information

Research information for technical scientific and industrial instrument sales.   Locate technical solutions or coordinate calls with technical support.

10
Ability to Organize and Prioritize Work

Directly supports four traveliing sales territory and provide inside customer support.   Often the only employee in the office.

10
Make Decisions and Solve Problems

Ensures employees are in the right position to maximize success.   Strategic Planning and problem solving for colleagues.  

10
Dispute Resolution

Mediate and resolve escalated customer concerns. 

10
Negotiations

Leads negiotiations with vendors for increased discounts, improved terms and leads.