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Marcus Stewart

  • New York, NY

Senior Museum Interpretive Guide at 9/11 Memorial Museum


- Expert Communicator with 10+ years of experience.

- Strong public speaking, teaching, and facilitating skills for diverse professional and general audiences.

- Proven ability to manage multiple projects while meeting challenging deadlines.

- Refined customer service professional who always ensures the best experience for any client.

Work History

Jan 2014Present

Senior Museum Interpretive Guide

9/11 Memorial Museum

- Create/deliver tours and gallery talks centered on key artifacts throughout the Museum, discussing their background and relevance with Museum visitors.

- Continually study the Museum’s collections, exhibitions, and content to ensure a thorough understanding of the institution, the World Trade Center, and the history surrounding 9/11.

- Assist in training and overseeing of newer Interpretive Guides - Ensure that all content delivered to Museum visitors is accurate.

- Make other presentations on behalf of the Museum, as requested.

Apr 2012Jan 2014

Visitor Services Associate

9/11 Memorial Museum

- Provides exemplary customer service, processes admissions, information and on-site interpretation of orientation to facilities.
- Supports departmental staff with proactive initiatives pertaining to planning and development objectives.
- Provides essential information updates to on daily activities and communicates effectively with co-workers/management.
- Contributes to memorial initiatives through program assistance and site interpretation.
- Responsible for completing multiple, simultaneous tasks including admissions, registrations, and memberships.
- Ensures compliance with security protocols and systems.
- Executes all Visitor Service (VS) operational protocols in order to guarantee a safe and memorable experience for visitors to the 9/11 Memorial,
- Manages efficient operations at the 9/11 Memorial Entry site, directing visitors into queues to enable access to the Memorial.
- Manages crowd control procedures and protocols.
- Manages pedestrian flow by directing visitors to and along the proper access and egress routes.
- Accurately answers visitor questions, concerns and complaints promptly and efficiently.
- Reports any visitor concerns to supervisors while providing solutions.
- Maintains a safe and unobstructed environment.
- Provides Memorial visitors with accurate background information about 9/11, the Memorial and the World Trade Center.
- Adheres to all Memorial & Museum policies, procedures, systems and standards, including excellent customer service standards,
- Implements operational protocols for individual, group and special interest parties.
- Assists the 9/11 Memorial Security Staff as needed.
- Provides reliable information regarding daily operational events to supervisors for reporting purposes.

Jan 2012May 2013

Audience Services Associate

The Ride LLC

- Induces interest from clients and ensures imaging presence on-site.
- Provides production assistance for campaign activations/executions.
- Coordinates with clients to streamline seasonal initiatives.
- Liaises with the advertising team regarding marketing materials and branding.
- Finalizes advertising protocols to garner additional brand exposure.
- Promotes branding interest and assists in the overarching promotion of special events.
- Tracks sales and quota targets.
- Provides operational support and promotional footprint management.

Jan 2010Jan 2013

Senior Field Coordinator

GMR Marketing

- Oversees and participates in campaign communications.
- Facilitates campaign activations.
- Travels to on-site events and assists in program execution.
- Executes daily activities to guarantee proper implementation of project directives in accordance with agency and client guidelines.
- Reports results of events and activities.
- Administers and evaluates on-site promotions to maximize event success.
- Recaps event efficiencies in accordance with established client guidelines.

Jan 2009Jan 2013


Trinity School NYC

- Maintain and respect confidentiality of student and school personnel information.
- Maintain a disciplined and controlled classroom that fosters a safe and positive environment for all students and staff in accordance with school and county policies.
- Adequately supervise to ensure the health, welfare, and safety of all students.
- Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities.
- Implement lesson plans, while ensuring the integrity of academic time and in a manner which motivates students to learn and participate.
- Organize students for effective instruction.
- Comply with and supports school and division regulations and policies.

Jun 2009Jan 2012

Quality Control Enumerator

US Census Bureau

- Chart out plans to visit residents of a specified city
- Create survey sheets or work on predefined surveys to gather census information
- Conduct an extensive and thorough visual survey of areas that need to be covered during the census taking procedure
- Contact people through telephone, email and in person to obtain pertinent data
- Physically travel to residents’ homes to interview them
- As questions pertaining to name, age, religious preference and state of residency
- Explain the objectives of surveys and their procedures to people who are to be interviewed
- Interpret interview questions to assist people in understanding them and providing eloquent answers
- Assist people in filling out survey forms and explaining items on survey forms
- Double check information on survey forms or information pads to ensure the accuracy of information
- Identify and report any issues that may arise while attempting to obtain valid data
- Compile, record and code information derived from specified forms into a predefined database
- Ensure that supervisor is kept abreast of completed assignments and progress
- Analyze the authenticity of information provided by ensuring direct contact with each family member
- Ensure that repeat visits are performed in case a family member is not present in the first instance
- Compile reports of information derived from census activities and ensure that they vetted by the supervisor


Aug 2002May 2006

Bachelor of Fine Arts

University of the Arts

Theater Arts

Skills & Compentencies

Customer Service
National Promotions
Social Media
Microsoft Office Suite
Theater Training