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Summary

- Expert Communicator with 10+ years of experience.

- Strong public speaking, teaching, and facilitating skills for diverse professional and general audiences.

- Proven ability to manage multiple projects while meeting challenging deadlines.

- Refined customer service professional who always ensures the best experience for any client.

Work History

Jan 2014Present

Senior Museum Interpretive Guide

9/11 Memorial Museum

- Create/deliver tours and gallery talks centered on key artifacts throughout the Museum, discussing their background and relevance with Museum visitors.

- Continually study the Museum’s collections, exhibitions, and content to ensure a thorough understanding of the institution, the World Trade Center, and the history surrounding 9/11.

- Assist in training and overseeing of newer Interpretive Guides - Ensure that all content delivered to Museum visitors is accurate.

- Make other presentations on behalf of the Museum, as requested.

Apr 2012Jan 2014

Visitor Services Associate

9/11 Memorial Museum

- Provides exemplary customer service, processes admissions, information and on-site interpretation of orientation to facilities.
- Supports departmental staff with proactive initiatives pertaining to planning and development objectives.
- Provides essential information updates to on daily activities and communicates effectively with co-workers/management.
- Contributes to memorial initiatives through program assistance and site interpretation.
- Responsible for completing multiple, simultaneous tasks including admissions, registrations, and memberships.
- Ensures compliance with security protocols and systems.
- Executes all Visitor Service (VS) operational protocols in order to guarantee a safe and memorable experience for visitors to the 9/11 Memorial,
- Manages efficient operations at the 9/11 Memorial Entry site, directing visitors into queues to enable access to the Memorial.
- Manages crowd control procedures and protocols.
- Manages pedestrian flow by directing visitors to and along the proper access and egress routes.
- Accurately answers visitor questions, concerns and complaints promptly and efficiently.
- Reports any visitor concerns to supervisors while providing solutions.
- Maintains a safe and unobstructed environment.
- Provides Memorial visitors with accurate background information about 9/11, the Memorial and the World Trade Center.
- Adheres to all Memorial & Museum policies, procedures, systems and standards, including excellent customer service standards,
- Implements operational protocols for individual, group and special interest parties.
- Assists the 9/11 Memorial Security Staff as needed.
- Provides reliable information regarding daily operational events to supervisors for reporting purposes.

Jan 2012May 2013

Audience Services Associate

The Ride LLC

- Induces interest from clients and ensures imaging presence on-site.
- Provides production assistance for campaign activations/executions.
- Coordinates with clients to streamline seasonal initiatives.
- Liaises with the advertising team regarding marketing materials and branding.
- Finalizes advertising protocols to garner additional brand exposure.
- Promotes branding interest and assists in the overarching promotion of special events.
- Tracks sales and quota targets.
- Provides operational support and promotional footprint management.

Jan 2010Jan 2013

Senior Field Coordinator

GMR Marketing

- Oversees and participates in campaign communications.
- Facilitates campaign activations.
- Travels to on-site events and assists in program execution.
- Executes daily activities to guarantee proper implementation of project directives in accordance with agency and client guidelines.
- Reports results of events and activities.
- Administers and evaluates on-site promotions to maximize event success.
- Recaps event efficiencies in accordance with established client guidelines.

Jan 2009Jan 2013

Educator

Trinity School NYC

- Maintain and respect confidentiality of student and school personnel information.
- Maintain a disciplined and controlled classroom that fosters a safe and positive environment for all students and staff in accordance with school and county policies.
- Adequately supervise to ensure the health, welfare, and safety of all students.
- Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities.
- Implement lesson plans, while ensuring the integrity of academic time and in a manner which motivates students to learn and participate.
- Organize students for effective instruction.
- Comply with and supports school and division regulations and policies.

Jun 2009Jan 2012

Quality Control Enumerator

US Census Bureau

- Chart out plans to visit residents of a specified city
- Create survey sheets or work on predefined surveys to gather census information
- Conduct an extensive and thorough visual survey of areas that need to be covered during the census taking procedure
- Contact people through telephone, email and in person to obtain pertinent data
- Physically travel to residents’ homes to interview them
- As questions pertaining to name, age, religious preference and state of residency
- Explain the objectives of surveys and their procedures to people who are to be interviewed
- Interpret interview questions to assist people in understanding them and providing eloquent answers
- Assist people in filling out survey forms and explaining items on survey forms
- Double check information on survey forms or information pads to ensure the accuracy of information
- Identify and report any issues that may arise while attempting to obtain valid data
- Compile, record and code information derived from specified forms into a predefined database
- Ensure that supervisor is kept abreast of completed assignments and progress
- Analyze the authenticity of information provided by ensuring direct contact with each family member
- Ensure that repeat visits are performed in case a family member is not present in the first instance
- Compile reports of information derived from census activities and ensure that they vetted by the supervisor

Education

Aug 2002May 2006

Bachelor of Fine Arts

University of the Arts

Theater Arts

Skills & Compentencies

Customer Service
National Promotions
Social Media
Non-profits
Microsoft Office Suite
Theater Training