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Summary

Customer Service Representative and business student, I love working with interesting people to bring great products and service to customers. I draw on a range of experience in hospitality, sales, philosophy, and business acumen to reach and surpass targets in both my work and personal life.

Work History

Oct 2015Present

Customer Service Representative

Commonwealth Bank

I work to assist banking customers with everyday transactions as well as educate them about new personal finance products and services that the bank has to offer. This role involves reaching weekly KPIs and contributing to my branch's overall targets, as well as demonstrating knowledge of a range of financial products.

Skills established: Customer service with a financial mindset, wealth management, knowledge of financial products and services, data entry, and retail banking sales.

June 2014 Sept 2014

Inbound Customer Service Consultant

Red Energy

In this role I worked in both Inbound and Outbound Telesales, selling a variety of energy plans to prospective customers. This mainly involved meeting weekly KPIs such as sales targets, call conversion, and retention rates. 

Skills established: Energy industry knowledge, data entry, sales, cross-selling, customer service, providing quotes/ comparisons, and customer retention.

January 2015 July 2015

Market Research Analyst

Parent's Voice

Participated in a volunteer market research reporting for a Government non-profit organisation. In this role I worked to develop question and testing methods to analyse the shopping habits of Victorian residents. This involved surveying research participants and formulating an analysis of their responses into a marketing plan and presentation.

Skills established: Market research, data analysis, public speaking, teamwork, and report writing.

March 2013 Sept 2015

Assistant Manager / 2IC

Gourmet Grill Doncaster

Starting as a part-time casual to support my studies at University I rose up in this position to help manage a quick service restaurant. Although originally taking up this job for financial support, I was able to push myself to learn a variety of skills and use a lot of basic business knowledge found in my degree in a practical way. 

Skills established: Staff training, rostering, stock management, basic payroll administration, customer service, and food preparation.

Education

Feb 2013June 2017

Bachelor of Arts/ Commerce

Deakin University - Online - WAM : 76

I am currently studying a double degree in Arts and Commerce majoring in Finance and Philosophy. I currently maintain a distinction weighted average mark of 75 and am a member of the Golden Key Honours Society for my achievements throughout my degree.

Skills Established: data analysis, basic accounting skills, intermediate excel skills, project valuation, logical reasoning, investment strategy, and 

May 2016Present

Certificate in Investment Strategy

University of Geneva

I am currently undertaking an online course that specialises in understanding how investment strategies are designed to reach financial goals in a global context and managing personal assets or a client’s investment portfolio.

Skills Established: Portfolio and risk management, developing and understanding client's goals, long term investment returns, and wealth planning over a five year horizon.

Oct 2015April 2016

Certificate IV in Financial Services

Sarina Russo Apprenticeships

Studied areas specialising in responding to customer enquiries, sales and service, maintaining financial records, as well as performing clerical duties. applying fundamental skills in banking, credit management, and retail financial service.

Skills Established: Retail banking service, data entry and maintenance, and developing product knowledge.

March 2013January 2014

Certificate IV in Business Sales

QI Education

This Victorian certified course educated me in sales techniques as well as basic administration content. 

Skills Established: Intermediate excel skills, organising and presenting meetings, Developing product knowledge and utilising key selling points, developing sales leads, Basic HR knowledge, public speaking, and basic sales skills.