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Marcus Blackburn

Customer Service Rep/ Admin Asst.


To secure a permanent fulltime position as a customer service representative with a company who values its customers, employees and provides fulltime stability.


  • Excellent computer navigation skills
  • Types 35 wpm
  • Very clear and friendly speaking voice
  • Customer Service experience.
  • Call center experience.
  • Able to multitask
  • Excellent at meeting deadlines.
  • Works well in fast-paced environments
  • Very professional, neat and organized
  • A very punctual and reliable person

Customer Service Experience

Nov 2014Mar 2015

Customer Service Rep./Temp

Huntsville  Loans

 Huntsville, Al

  •  Answered incoming calls
  • Verified account security information
  • Assisted customers with question on account
  • Assisted with application process via phone
  • Verified employment on customers and obtained credit information
  • Set up payment arrangements
  • Took payments from customers and provided receipts
  • Add documentation to customers files and filed folders as needed.
  • Made bank runs to deposit money, checks and get change for store. Filed customer documents
May 2014Nov 2014

Customer Service Rep./Temp.

Huntsville Utilities

Huntsville, Al

  • Answered incoming calls
  • Verified account security information
  • Assisted customers will  information on bills, outages and quoting deposits for new utility customers.
  • Set up payment arrangements and payment plans.
  • Took payment via bank draft over phone Scheduled trouble tickets
Dec 2012Feb 2013

 Accounts Payable Rep/Temp.


Huntsville, Al

  • Provided administrative and clerical support
  • Verified and processed all accounts payable documents
  • Generated and distributed monthly financial reports
  • Managed vendor problems and concerns Handled payments
  • Reviewed and matched invoices
  • Researched invoice discrepancies
  • Provided support to accounting dept.
Nov 2011Jan 2012

Customer Service Rep

Medco Services

Huntsville, aL

  •  Answered incoming calls
  • Verified account security questions.
  • Assisted patients with bill pay or filing insurance claim.
  • Took insurance payments via phone Took patients payment via phone, mailed out receipt
  • Setup payment plans also set reminders to call patients about bill.
  • Offered settlements to patients with outstanding balances
  • Met daily goals of 200 calls Updated patients accounts as needed
Sep 2006Sep 2008

Customer Service Rep

Comcast Cable

Huntsville, AL

  • Successfully diffuse volatile customer situations
  • Set up new accounts by recommending service option
  • Trouble shooting equipment and programming equipment via phone
  • Schedule trouble calls and installation for phone, internet, and cable
  • Provide detailed accurate notes on accounts of customer's calls.
  • Consistently met and/or exceed supervisor expectations..



Studied Business Administration

J.F. Drake State Community & Technical College

Huntsville, Al