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Summary

 Adaptive, broadly skilled technology professional, specializing in software development, operations, project management, cloud transitions, consulting, support, diagnostics, remediation, IVR, speech recognition, contact center technology, and customer relationship management.

  • Roles: CIO, software engineer, software program/project manager, software tester, management consultant, software integrator, software support engineer, technical writer, expert witness. 
  • Industries: Information technology, software, research and development, insurance, banking, retail, construction, law enforcement, government, manufacturing, pharmaceuticals, medical devices, publishing, telecommunications, networking, management consulting
  • Employers/Clients: Booz-Allen & Hamilton, AT&T Bell Labs, Lucent Technologies, Avaya Communications, GAP Inc Direct, Nationwide Insurance, Office of the Ohio Attorney General, CardinalHealth, ColumbusRegionalAirport Authority, McGraw Hill Education, Foley & Lardner LLC, Covidien/Medtronic, Recommind/OpenText, State of Ohio Dept of Admin Svcs, State of Ohio Dept of Medicaid, Honda of America, PeerAssist, PNC, Tata Consultancy Services.  
  • Countries: US, Singapore, Japan, UK, Spain, Italy, Germany, Hungary, The Netherlands, Belgium

EDUCATION

Work experience

Senior Software Project Manager & Systems Engineer

Apr 2019Present
Tata Consultancy Services
  • PriceWaterhouseCoopers - Zero Trust/IT Security project leadership 
  • PNC Bank - Hands-on production support and issue remediation for contact center technologies, reverse engineering, cross-silo collaboration, monitoring, cross platform diagnostics, and realtime resolution of mission critical outages involving Avaya, Nuance, Genesys, Verint, WebSphere, and SAP. 
  • WOW! - Project leadership, technical advice, vendor selection, acquisition & divestiture in support of WOW!’s contact center technologies:  NICE inContact/CXone, Salesforce, Occam, Cyara, Empirix.
  • Horizon Blue Cross Blue Shield - Technology audit and remediation for contact center technology and IVR systems

Software Consultant

Jan 2018Mar 2019
Proprietor, Woke Tech Support

  • Reverse engineering and enhancing WordPress web presence for a Columbus, OH non-profit organization.  Content management consulting.  Technical advice and planning for a small law firm’s first non-shared office space.

Senior Software Engineer

Nov 2015Dec 2017
PeerAssist, Dublin, OH

  • PeerAssist is owned by a California construction company.  For them, I developed, tested, and supported mobile and desktop applications that automate back office and field operations for the construction industry. 

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Software Program/Project Manager

Oct 2013Nov 2015
Software project manager/business analyst on contract to:
  • Honda of America, Marysville, OH - Technical product owner/project manager for agile software remediation of Honda's manufacturing data reporting system.
  • Ohio Department of Medicaid, Columbus, OH - Planned the division of systems shared by ODJFS and ODM when those agencies separated.
  • Nationwide Insurance, Columbus, OH - as product owner/PM, led project migrating newly acquired Allied Insurance Company's document management technology to the Nationwide Insurance standard, HP Exstream, now OpenText.  Led four fast-paced R&D technology prototyping projects for Nationwide’s IT Architecture division.

Senior Software Integrator

Sep 2012Oct 2013
Recommind Inc, Columbus, OH

  • Hands-on implementation of the Recommind (now OpenText) predictive analysis platform for multinational clients facilitating eDiscovery within their litigation departments.

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Primary Family Caregiver, POA

Mar 2012Sep 2012
  • Shortly after a for profit corporation acquired my 98 yr old grandmother’s non profit nursing home, resulting in drastic reduction in care quality,  I purchased and renovated a home, hired a 24x7 live-in nurse and other assistants and cared for Grandma at home until her death.  In my care, her bed sores healed, her comfort improved, and she saved $10,000/month in nursing home expenses. 

Senior Software Program/Project Manager

Jan 2009Sep 2012
Software project manager/business analyst on contract to:
  • Covidien Inc, now Medtronic, Mansfield, MA - Conducted a Master Data Management (MDM) feasibility and readiness analysis for Covidien, a multinational medical device and pharmaceutical supplier.
  • Ohio Department of Administrative Services, DAS, Columbus, OH - Remediated and led statewide program to consolidate the numerous, separate email services within the various state agencies into a single, centralized email service.
  • McGraw Hill Education, Columbus, OH - Initiated and managed Oracle Fusion Product Data Hub™ (PDH) implementation using web services oriented architecture (SOA) to replace a legacy master product database.
  • CardinalHealth, Dublin, OH - Managed two IT infrastructure projects and two software development projects: A product recalls management system and a controlled substance diversion protection system.
  • Foley & Lardner LLC, Chicago, IL - Assisted legal defense against a party who asserted patent rights in the area of speech recognition and Integrated Voice Response (IVR).  My role was to demonstrate how the technology was being commonly used during the period in question.

Chief Information Officer

Mar 2007Jan 2009
Ohio Attorney General, Columbus, OH
  • Led the Ohio Attorney General’s state-wide technology establishment which provides products and services to agency legal, regulatory, and investigative staff, the Ohio Bureau of Criminal Identification and Intelligence (BCI&I), and the Ohio Peace Officer’s Training Academy (OPOTA).
  • Accomplishments
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Senior Software Project Manager

Oct 2004Mar 2007
Nationwide Insurance, Columbus, OH
  • Led agile software development project to replace Nationwide’s aging document Production Workflow System which manages, tracks, and maintains Nationwide's voluminous document and mail printing operation.  Led integration of acquired company technology infrastructure within Nationwide's environment.   
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Software Operations Manager

Oct 2003Oct 2004
GAP Inc Direct Distribution Center, Groveport, OH
  • Managed technology operations at GAP's retail distribution center where web-based GAP, Banana Republic, and Old Navy orders are picked, packed, and shipped to customers.
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Member of the Technical Staff

AT&T Bell Laboratories & Lucent Technologies
  • Project management, software engineering, testing, and support for internal venture CONVERSANT Systems which developed and supported AT&T and Lucent's Integrated Voice Response (IVR) platform and Customer Relationship Management (CRM) software suite, INTUITY and AUDIX Voice Messaging platforms.
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Management Consultant

Booz-Allen & Hamilton, Bethesda, MD
  • Managed national security emergency preparedness exercise to demonstrate that a crippled US public switched network could be restored using battlefield military communications assets.  Rated top in class and awarded out of cycle salary action my first year.
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RECOGNITION

CERTIFICATION

RESEARCH