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Work experience

Jul 2009Present

IT Coordinator

MicroMidia Informatica

Responsible for ITIL Process Design and Deployment applied to IT Service Support. Software Problem Management.

Oct 2007Mar 2009

Planning & Commercial Manager

Banco Santander - Universities

Budgets Construction and Monitoring (Business and fees);

MIS - Management Information Systems; Project Management (DW for MIS América; Business and Costumers Register Integration with Banco Real); Market Analysis of Universities; Management Results; Commercial Management Tool (Web Portal) - Design and Building;
Aug 2006Sep 2007

Comercial Planning Manager

Banco Santander - Commercial Planning

Process targets division between branches (retail);

Definition of Branches Commercial Structure (retail);

Account load (clients quantity and type associate by type of manager);

Customer Segmentation.

Jan 2006Jul 2006

Information General Manager

Banco Santander - Agribusiness
Monitoring and management of commercial results; Information processes optimization; Tools design and construction for management control Information strategic planning.
Oct 2003Dec 2005

Project Manager

Banco Santander - Commercial Management

Responsible for development and monitoring of projects for business management. This position covers the entire retail commercial branches and management areas.

Sep 1999Sep 2003

MIS and Credit Recovery Senior Analyst

Banco Santander - Regional Directory

Coordination of acquisition and upgrade of computers hardware;Regional MIS and Credit recovery responsible;Responsible for all presentation and business analysis about our business;Maintainingand development the Web Portal for Regional Directors (49 branches);Development of the Personal Production Control tool for all branches (2000 branches and 10.000 employers);

Sep 1988Aug 1999

Manager Assistant

Banco Banespa (Bought by Santander)

During the 11 years I spent in the branch, could develop work in all areas. Sales, backstage, treasury, management, investments and loans, banking services and others. This time was very important for construct a systemic view about business in the Retail Bank.




Fundação Getulio Vargas

This course providing a strategic view of organizational processes and how the various processes within organizations affect the result as a whole.

This course is focused on this disciplines:

  • Business Economy;
  • Human Resources Management;
  • Evaluation of Investment Projects;
  • Negotiation;
  • Organizational Environment;
  • Information Strategic Planning;
  • Marketing Planning;
  • Data Modeling;
  • Data bases;
  • Controllership;
  • Information Security;
  • Financial Management;
  • IT Applied to Maketing;
  • Business Plan;
  • IT Project Management.


Centro Universitário Barão de Mauá

Course of business administration with emphasis in financial institutions.

Theme from completing course work: The role of control in strategic planning of a Brazilian financial institution


Management Information Systems
·        Coordination of acquisition and upgrade of computers hardware; ·        Responsible for all presentation and business analysis about our business; ·        Maintaining  and development the Web Portal for Regional Directors (49 branches); ·        Development of the Personal Production Control tool for all branches (2000 branches and 10.000 employers);    
Project Management
·        Develop new rules and tools about consumer recovery ruler; ·        Driving the deployment of the project management methodology based on PMBOK for Commercial Management Area. ·        Definition together with IT for the Retail Business Intelligence rules and visions. ·        Develop the new Business Plan and the Relationship Manager tools for Middle & Small Companies area.
business analysis
·        Work cross-functionality business strategy, market analysis, finance, costs and budgets; ·        Established new markets KPIs procedure for marketing plans; Build the Annual Balanced Scorecard Strategic Maps. ·        Develop new business rules about relationship managers account load; ·        Deployment of the balanced rules to objectives apportionment between all branches using propensity score matching; ·        Develop the Business Management Portals for Agribusiness, Middle & Small Companies and Business with Universities;


Business Analyst / Project Manager


Project Management, Business Intelligence and Strategical Information in Banking Commercial Applications. More than 20 years of experience in financial business. Capacity to merge the business experience with technology knowledge in the leadership of development projects of commercial management systems and methodologies. Ability of negotiation, planning and systemic viewing.


  • Balanced Scorecard;
  • BPM - Business Process Management;
  • PMBOK - Project Management Base Of Knowledge - Fourth Edition
  • Business Intelligence and Data warehouse
  • BaBOK - Business Analysis Base of Knowledge - Second Edition
  • Knlowledge Management