RAQUAS di Arluno Marco
In 2006 I started a free-lance management consulting firm.
Some of the major projects are:
- I work with national and international leaders in training and consulting (CESIM and CEGOS are two of them) in projects for major clients, pertaining economic value building and sales performance improvement, having special focus on management skills, business process reorganization and ICT, marketing (from brand management to experiential marketing) and sales force empowerment
- I supported the CEO in starting up a firm dealing with electronic billing and electronic business collaboration. This included services and contractual framework definition and SLA setting.
- I got a two-years engagement as "C.O.O.-Chief Organization and Operation Manager" in the turnaround of a Contact Centre, promoting it from 42 seats (but only 3 operators working) to 92 seats (fully operating on multiple shifts), taking care of Information Systems, Organization and Operations and providing consulting services to customers. Among the Contact Centre customers I managed: Ebay (Motors and Real Estate), Experian (multinational risk and credit management firm), ING DIRECT (Web Bank), Fastweb (the second Telco provider in Italy), IBM, Oracle, Fujitsu Services and many others.