Technician / customer support
2014 - 2015
CodeTwo Software Engineering
High level of customer service with the help and guidance of quality staff.
Conducting reports of the customer needs and suggestions to improve the software, company and the quality of the service.
Testing new and existing software.
Cooperation with sales department.
Self-development with the help of senior technicians and software-development team.
Taking part in Microsoft training academies and courses to increase skills.
Knowledge of the exchange servers and the exchange migration process.
Migration process to the Office365 and in-house /on premises servers.
Creating and deploying email signatures for the customer needs.
Synchronization of the Microsoft Outlook emails, contacts calendars.
Creating technical documentation of the software.
Cooperation with all levels of the company departments.
Working with the team of professional technicians.