• Jelenia Gora Silesia

Marcin Olendzki

Work History

Work History

Technician / customer support

2014 - 2015
CodeTwo Software Engineering


High level of customer service with the help and guidance of quality staff.
Conducting reports of the customer needs and suggestions to improve the software, company and the quality of the service.
Testing new and existing software.
Cooperation with sales department.
Order processing.
Self-development with the help of senior technicians and software-development team.
Taking part in Microsoft training academies and courses to increase skills.
Knowledge of the exchange servers and the exchange migration process.
Migration process to the Office365 and in-house /on premises servers.
Creating and deploying email signatures for the customer needs.
Synchronization of the Microsoft Outlook emails, contacts calendars.
Creating technical documentation of the software.
Cooperation with all levels of the company departments.
Working with the team of professional technicians.

English Teacher

2011 - 2012
Primary School 8, JeleniaGóra, Poland

Conducting classes in English.

Technician / Field employee

2008 - 2009
Connect PPHU, Jelenia Gora, Poland

Setting up computer networks.
Building computers.
Performance of the contract.
Contact with customers.

Education

Education

MA in English Language

2012 - 2014
Philological School of Higher Education in Wrocław, Poland

English Philology / specialisation in Translations

Translation tools course: SDL Trados, MemoQ
Translation tools course: SDL Trados Studio, SDL Multiterm, MemoQ, Wordfast Classic, WF Pro

Bachelor in English Language

2009 - 2012
English Philology

Specialization English Teacher
Psychology, Sociology, Pedagogy, and Interpersonal Communication.

High school

2005 - 2009
Technical High School of IT, Piechowice Dolnoslaskie, Poland

Specialized in Operating System and Computer Network
Good working knowledge  of Microsoft Office (package), including Word, Excel, Power Point etc.
Object Oriented Programming (OOP)
Computer Graphic Designer
Computer Technology Equipment

Skills

Skills

Fluency in Polish and English both spoken and written.
Previous 1st Line experience.
Experience with remote desktop tools & functionality.
Ability to prioritize and multi-task in a fast-paced environment.
Strong Customer facing skills.
Proficient in Microsoft Office.
Ability to work in a stressful environment. 

Additional skills / advantages

Ability to work under time pressure and a tight schedule.
High quality of service.
Good planning and organizing skills.
Driving Licenses, category B.
Fast learning skill.
Good at teamwork.
Job processing in time and top quality. Concentrate also divisibility of attention.
Availability and absorption.
Conscientiousness and scrupulousness.
Cooperation and communicability.
Enthusiastic and motivated.
Stress-resisting.
High adaptability to ambient and working conditions.