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Work experience

Feb 2004Oct 2010

Medical Recceptionist

National Healing Corporation

  • Coordinate processes between front office, patients, in-house medical staff, and out-sourced medical offices to maintain an excellent level of patient care and fulfill corporate goals
  • Improve tracking process of patients through a spreadsheet created and customized for the special needs of this facility
  • Maintain accurate and efficient medical files
  • Work closely with medical staff to achieve a high level of working knowledge to improve patient experience and treatment
  • Supervise volunteers by coordinating their duties with the patient and staff needs
Aug 2003Jan 2004

Customer Service Administrator

Ziker Uniform, Inc

  • Provide administrative, clerical, and follow-up support in customer service in the uniform rental department
  • Update customer database using CRM and maintain a schedule for customer service visits and follow-up
  • Prepare sales and service updates, new account reports, and lost business reports for review of weekly service activities
  • Restructure filing system to improve efficiency


Aug 2005Aug 2012

Bachelor of Science

Indiana University

Program GPA: 3.4

Relevant Coursework:

  • Marketing Research
  • Management Marketing
  • Management of Information Systems
  • Statistical Theory: Economics & Business
  • Financial/Managerial Accounting
  • Macroeconomic Theory
  • Operations Management
  • Administrative Policy