Marcia Zeballos

  • Frisco TX
  • 267.496.3837
  • marciazeballos@mail.com

Customer Service and Administrative Professional 

Summary

A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including auto finance, real estate, travel and retail. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Outstanding verbal and written communication skills.

Work History

Work History
2013 - Present

Compliance Coordinator

Mortgage Contractor Services

Analyzes ordinance data gathered from municipalities to assess and prioritize risk, as well as recommend possible solutions to mitigate risk to the company.   Identifies compliance gaps and develops appropriate solutions and/or recommendations.   Manages the Control Report compliance, tracking, and reporting process for entire organization.

2012 - 2013

Asset Preservation Coordinator

Mortgage Contractor Services

Liaised between clients and vendors to secure necessary approvals/documentation and provide updates.  Ensured foreclosed properties are maintained to company, client and governmental standards.  Worked closely with Fannie Mae, Freddie Mac and HUD.

2010 - 2012

Customer Care Specialist

Gate 1 Travel

Served as a basic point of contact for customers with complaints, queries, request, feedbacks Reviewed and resolved customer disputes Reviewed customer accounts for billing adjustments and waivers Prepared daily reports on the daily activities of Customer Care team

2008 - 2010

Collections Specialist

Gramercy Capital Corp

Partnered with Portfolio Managers and Property Managers on projects to monitor critical dates for lease compliance and triggering of lease commencement/rent commencement. Managed process of refunding and/or reducing security deposits during lease terms, including analyzing leases to confirm that tenant is entitled to refund or reduction in accordance with lease provisions.

2006 - 2008

Credit Analyst

Americredit Financial Services

Reviewed and analyzed credit data and made decisions regarding credit approval and investment criteria within credit authority established by senior management and state/federal laws. Conferring with auto dealers and references to exchange credit information on clients.  Evaluated the financial status of clients by producing financial ratios through computer programs.



Skills


Superior Customer Service

Call Center Service Operations

Exceptional Complaint Handling/Dispute Resolution

Expert Technical Support

Proficient Documentation/Records Management

Marketing

Skilled with MS Office

Education

Education
2014 - 2015

MASTER OF SCIENCE CERTIFICATION DEGREE 

Full Sail University

Online Internet Marketing – 3.6 GPA

1990 - 1994

BACHELOR OF SCIENCE

Johnson & Wales University

Hospitality Business Management - 3.4 GPA