Work History

Work History

Chief Executive Officer

The Kauffmann Group, LLC

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  Chief Executive Officer Edit The Kauffmann Group, LLC

January 2001 – Present 

* Recognized as one of a select few companies worldwide, and featured in New York Times best selling author, Seth Godin's book, "Bull Market: Companies That Make Things Happen" for innovation and consistent success in ".challenging their clients to be remarkable and consistently deliver breakthrough business results."* Partnered with Panasonic's Consumer Electronics Division.- Reduced overall costs 25%. Outsourced work to a Top Ten vendor.- Grew revenues 15%.- Managed the Vendor Selection Team.* Partnered with Glass Capital to create Virtual Back Office USA. Offered virtual staff augmentation services in partnership with Kelly Services. - Generated $2 million in revenue Year One. - Drove a 25% increase in top-line growth within 6 months.- Created innovative People, Process, and Information Technology functions . - Developed profitable up-sell / cross-sell programs.Developed strategic partnership with Dinewise, a leader in the food industry for 50 years.- Generated 25% annual growth. - Developed BPO strategy resulting in a revenue increase of 15%- Led People, Process, and IT team.- Outsourced the Customer Care Division avoiding a $2 Million IT investment and reduced operating costs 25%.* Retained by Investor Group to create a leading-edge Business Process Outsourcing business in St. Maarten and Anguilla. - Generated $1.5 million in revenue Year One. - Created innovative "world class,"People, Process, and Information Technology.- Developed, sold, and refined profitable Finance & Accounting services. - Created an advanced IT network with The St. Maarten Telephone Company. * Partnered with Datrose; a Rural Onshoring provider. - Increased sales 20% in six months. .- Developed and implemented sales methodology facilitating significant revenue growth.- Developed Customer Segmentation Analysis. Increased revenues 15%..* Developed Sales/Marketing Expert Briefings for The Outsourcing Institute.

Board of Advisors  Continental Single Serve Specialties, LLC

January 2008 – Present Fair Lawn, New Jersey

Continental Single Serve Specialties, LLC is a single serve dessert company offering a delicious, distinctive and unparalleled product line.Our Board of Advisors includes H. John Greeniaus; former Chairman and CEO of RJR Nabisco (at the age of 32), Jim Plunkett; Heismann Trophy Award Winner / NFL Player, Nobel Laureate / Professor at MIT and other highly accomplished individuals.

Jan 1999 - Dec 2000

General Manager, Relationship Marketing

Systems and Computer Technology Corporation

Challenged to lead critical strategy formulation and execution of programs and activities designed to transition SCT into the market leader in relationship leverage solutions - a tiered approach offering clients the best resources in IT and management consulting, industry-specific software/systems and business-driven, enterprise-wide technology solutions.

·  Achieved first mover position for SCT as a sought after resource by energy, higher education and manufacturing clients for relationship leverage solutions. Delivered 20% annual growth.

·  Developed SCT Business Intelligence strategic initiative and worked with CTO to increase operating efficiencies 20%.

·  Designed/launched SCT's Services Strategy. Generated $1M in revenues from Enterprise Internetworking, Business and Information Technology Synchronization, Web Development/Hosting and other IT services.

·  Formulated and executed a strategic relationship with Broadvision. Integrated teams, business methodologies and sales/marketing strategies to "package" Broadvision's leading E-Commerce services with SCT's core service offerings.

·  Identified and initiated strategic alliance discussions with Siebel, Clarify, Peppers & Rogers Group, The Patricia Seybold Group, KPMG, Andersen and others, which added significant value to SCT's software/consulting service portfolio.

·  Assessed 8 potential equity investments and/or acquisitions. Acted as an "incubator" to emerging businesses providing complementing technologies to SCT's existing product portfolio.

Jan 1997 - Dec 1999

Principal Associate

Navigant Consulting

Recruited to drive an aggressive market expansion of the Customer Relationship Management Practice, establish a formal operating infrastructure, introduce value-added services, negotiate strategic alliances and capture key account relationships. Held responsibility for strategic planning, operations/administration, IT, new business development and customer service.

·  Developed strategic plan to create autonomous profit center. Drove 50%+ annualized growth to close $3M in 1st year revenue and $5M the 2nd year with conservative projections to reach $7M during the 3rd year.

·  Implemented "best practice" customer service methodologies to address the needs of a diverse client base. Positioned Navigant as a leading solutions provider of customer care and electronic commerce services.

·  Introduced value-added services to expand core product offerings and capitalize on emerging opportunities. Negotiated alliance with Blackwell Consulting to capture "low margin" customer care systems integration projects.

·  Personally structured, negotiated and managed key consulting engagements with several leading energy companies facing massive deregulation and transition into competitive business operations.

·  Sold $250K engagement and managed outsourced customer care vendor selection process for $45M Pennsylvania Power & Light contract.

·  Launched the start-up of Business Center for Kansas City Power & Light to enhance service and revenue growth within Tier 2 client accounts (valued at $35M+). Managed project cycle from conception through execution.

Education

Education
Jan 1975 - Feb 1980

BSBA

Rider University

BSBA Degree in Marketing

3.0 Grade Point Average

President - Circle K (Collegiate Division of Kiwanis International)

Skills

Skills

Developing High Performance Organizations

Leadership

Project Management

Operations Management

Consulting

Marketing

Business Development

Interest

Music, reading, boating, fine dining, golf, baseball, museums, fine art