Tampa, FL 20012-2013 Coordinator I-Tech Support Provide exceptional customer service and technical support for internal and external voice and data products to customers. Troubleshoot hardware and software issues and identify network/applications issues Verify provisioning and diagnose device or network issues. Troubleshoot for PC Operating System, specifically Device Manager and TCP/IP configuration. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center. Follow up with customers to ensure first call resolution to achieve and deliver 100% customer satisfaction..