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Work experience

2017current

Senior Learning Facilitator

Rogers Communications

Kitchener, Ontario

-Leading and guiding learners through knowledge acquisition during training

-Gather relevant data and complete trending analysis of key performance indicators aligned to production scorecards and present in Operational Reviews

-Successfully coach employees in building skill development and to meet KPI expectations for their respective role

20112017

Customer Service Consultant

Rogers Communications

Kitchener, Ontario

Account Manager/Customer Service Consultant/Rogers Concierge

- Provide a superior customer service experience

- Manage customer accounts with accuracy and efficiency

- Top Performer Customer Measurement Program (CMP) 2014

20082011

Store Manager

Scholar's Choice

Waterloo/London, Ontario

Store Manager/Head Office Liaison/Field Sales Rep

- Manage multiple retail outlets including Flagship Store

- Create & maintain a positive atmosphere

- Drive a high standard of customer satisfaction

- Train and coach staff

- Community outreach including school visits and media interviews

19992008

Store Manager

HMV

Burlington, Ontario

Store Manager - Responsible for $4 Million store

- Take appropriate action to achieve and exceed store controllable targets including sales, conversion and labour

- Foster a positive productive workplace.

- Direct staffs focus to deliver the highest standard of customer satisfaction.

19992008

Assistant Store Manager

HMV

Mississauga, Ontario(Square One)

Assistant Store Manager - Responsible for $5 Million + multi-location store

- Create schedules to maximize customer satisfaction, sales and minimize costs

- Monitor and evaluate floor coverage to assure sales and task completion.

- Supervise all buyers to ensure proper fill

19992008

Store Manager

HMV

Mississauga, Ontario(Erin Mills)

Store Store Manager - Responsible for $2 Million Store.

- Direct action to ensure all product displays are fully stocked, relevant, and consistent with shopper expectations and promote conversion

- Seek opportunities to understand customers needs to enhance appearance and ease of shopping.

- New Release & catalogue buyer.

19992008

Assistant Manager

HMV

Waterloo, Ontario

Assistant Manager - New Release and catalogue buyer

- Organize the creation of staff schedules that meet traffic patterns, budget and store demands.

Education

Media Arts

Sheridan College