Network Support / HelpDesk
CDI Contract for Salt Lake City Corpration
Helpdesk support for the city employees for Salt Lake City Corporation, assisting in simple password resets, to complicated desktop troubleshooting.
Worked overtime, and special hour s to assist with workflow and service hours.
Given responsibilities for Projects and Administration Tasks such as: Complete overhaul to Web Servers and Administration, maintenance of Web Administration tasks, overhaul of our Web Statistics systems, etc.
Assisted with the install, and maintenance of the Hummingbird Document Management Suite for multiple departments around the City. This includes, City Engineers, Attorney's office, etc. Assisted in creating changes in services, and support with my skill set and problem solving skills. Such as writing scripts to speed service also, finding better tools that execute better system support. Troubleshoot Server connects to SQL Databases for Web Applications on both a DMZ environment, and also internal applications. Handled SQL Backups and normal maintenance. Wrote the City's Installation guide Microsoft Server, along with installing HP Support Tools such as iLO, HP Support packs, and Management Agent. Willing to assist with other tasks outside of purview of Support/Administration, such as filming for the City's TV service, Channel 17.