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An experienced Technology and Business Leader with 14+ years experience leading and operating at a global level, developing and driving strategic business change and improvement across multiple industries including Retail, Supply Chain, Publishing and Software organisations. 

Work experience

Mar 2013Present

Director of CRM/ Director of Portfolio and Programme Mgmt.

Pearson, Hong Kong

Leader of a (CRM) Programme across Growth Markets (China, India, South Africa and Brazil) as well as building project management teams across these markets.

  • Successfully implemented a $6m USD CRM programme which included a number of strategic integrations and a replatforming of the Sales and Marketing processes. The result of the implementation was a $500k USD monthly increase in sales as well as decreased customer churn by more than 25% within the first 6 months
  • Led the implementation of a Social CRM Platform for 160,000 users across 15 countries
  • Drove business change to ensure Sales and Marketing systems across the growth markets were aligned with Global Standards to ensure lower cost of implementation and commonalities across the global sales process
Apr 2011Mar 2013

Head of Regional Compliance

Marks & Spencer, Hong Kong

Leader of a major Change Programme across 7 countries and 260 suppliers

  • Managed a major technology and process change to the Regional Supplier base
  • Responsible for ensuring that all suppliers adhered and remained compliant to new changes which were implemented at over 450 factories across the region
  • Managed a regional team of 10 employees across 3 countries
Nov 2007Mar 2011

Independent Consultant                                                                                

London, England

Provided Consulting services to a number of Multi-National Organisations across a number of different roles including: Programme Manager, Project Manager and Business Analyst

Reed Business Information- Programme/Project Manager

  • Drove agreement with key business stakeholders to ensure buy in of the implementation of, an enterprise wide CRM (Customer Relationship Management) solution across Europe’s largest publisher
  • Programme Management of the implementation of a revamping of Marketing Systems initiative including the launch of a new bespoke Content Management System

Alliance Healthcare – Project Manager/Business Analyst

  • Led negotiations to gain buy-in of business and process requirements for enterprise wide CRM system across four multi-functional business subsidiaries
  • Analysis of existing sales and operational processes to drive a “One Size Fits All” model
  • Performed business readiness exercises with key project stakeholders to ensure business ability to understand and react to the change in processes to support new business and process initiatives

Bay Restaurant Group –Project Manager

  • Led the Successful implementation of a Business Profit Margins Project, which delivered full business visibility of Profit Margins of individual goods at site level across 4 retail organisations (over 200 business branches)
  • Implementation of a bespoke CRM used to manage over 750k consumers across 3 retail organisations
  • Change Management exercises with end users of the Margins Project to ensure a business understanding of the process change and the project objectives

DHL (Czech Republic) –Business Analyst

  • Led the Local Operations team to finalise business requirements for new warehouse site
  • Management of UAT program, including triage and manage UAT issues to resolution with IT Team
  • Reviewed end-to-end site business processes with an aim of identifying process optimization opportunities
Mar 2005Nov 2006

Business Analyst/Project Manager

Electronic Arts, London

Worked as part of an internal Consulting Group, partnered with the business on implementing key initiatives that optimized technology, people and process

  • Project managed the global implementation of project management applications for use by Studio Development and Operational Teams
  • Led a team of business and development staff through a full business change program aligned with the implementation of several enterprise wide solutions
  • Led a project team of Business Leads, Configuration Analysts, Developers, and 3rd Party Vendors to work on successful software implementations across multiple projects
Oct 2000Feb 2005

Business Analyst/Project Manager

J Sainsbury’s plc, London

Was a key project member in a $100m USD Warehouse Systems Implementation/ Programme

  • Managed a Business Process Optimisation team. Key deliverable for this project was to analyse the current sites processes and to develop optimised system processes, which were to be standardised across all existing and future sites
  • The creation and management of Proactive Management team, which addressed process issues and enabling the smooth running of the warehouse management and automated systems. Perform Process Audits across the network to highlight future optimisation opportunities
  • Provide application knowledge to both internal and external 3rd Party Logistics teams in order to proactively identify and resolve issues within warehouse applications and interfaces

Education and Training


 B.A., Business and Social Sciences

Seton Hall University

Project Management Qualification

Project Managers Institute (PMI)