Work History

Work History
2014 - 2015

Dispatcher

Superior Towing

Service  customers in need of emergency roadside assistance. Identify problems and determine the type of support needed. Focus on continual business

Determine and deploy the appropriate service resource.

Monitor job progress and timely updates to customers.

Establish and assume method of payment.

Provide feedback (direct contact) to dealers, customers, and appropriate entities per procedure.

2013 - 2014

Credit Analyst

PLS

Oak Brook, IL.

Establish payment plans & follow-up with customers to make sure agreements were satisfied.

Maintain/Manage assigned  accounts in Que

Research misapllied payments

Process refunds

Review adjustments 

2001 - 2013

 Customer Advocate Specialist

AT&T

 Chicago Heights, IL.

 Identify customer needs and pursued appropriate resources to alleviate issues.

Facilitates all aspects of Credit & Collections Guidelines

Help Desk

 Issue service orders

 Payments/Negotiates arrangements

Education

Education
2011 - 2012

Associates

Kaplan University

Business Administration

Jun 1998 - Nov 1999

Associates

Northwestern Business College

 Paralegal