Mentor 20 years 708-212-4481
Maranda E. Lofton
Exceptional Customer Service
University Park IL
Service customers in need of emergency roadside assistance. Identify problems and determine the type of support needed. Focus on continual business
Determine and deploy the appropriate service resource.
Monitor job progress and timely updates to customers.
Establish and assume method of payment.
Provide feedback (direct contact) to dealers, customers, and appropriate entities per procedure.
Oak Brook, IL.
Establish payment plans & follow-up with customers to make sure agreements were satisfied.
Maintain/Manage assigned accounts in Que
Research misapllied payments
Chicago Heights, IL.
Identify customer needs and pursued appropriate resources to alleviate issues.
Facilitates all aspects of Credit & Collections Guidelines
Issue service orders