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María José Monteagudo Arrebola

HEAD BARISTA AND SHIFT MANAGER 

About me 

I would describe myself as a well presented, hard-working individual who thrives at the chance of learning new skills. Having worked in coffee shops and bars for years, I have gained excellent communication skills and enjoy working with the public. I always like to work quickly but neatly so I can get the task I have been given done in a professional and efficient manner. I like to think I am someone who works well alongside others and easy to get along with as I am a sociable person.

Work experience

Oct 2014Present

Head Barista/Shif manager            

Gail's Artisan Bakery                           London, UK
  • Manage office administration as instructed by the shop manager
  • Deal with customer complaints in a professional manner.
  • Manage and maintain correct staffing levels.
  • Prepare and sell coffee drinks by following prescribed recipes and preparation techniques for coffee drinks.
  • Keeping coffee equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintaining safe and healthy work environment by following organization standards and sanitation regulations.
  • Barista & Latte art coffee trainer.
Jun 2013Sep 2014

Bartender

Coffee-pub Los Tajos                          Granada, Spain
  • Mixing and serving alcoholic beverages to customers.
  • Creating beverage lists, menus and drink promotions.
  • Following all safety and sanitation policies when handling food and beverages.
  • Communicating with guests and making them feel appreciated.
  • Maintaining appropriate stock levels for the bar.
Nov 2011Apr 2013

Customer Service/Waiter

La Crème                                             Granada, Spain
  • Providing a warm welcome for customers.
  • Receive food & drink orders & serve customer requests to the standards required.
  • Serving dishes to customers at tables.
  • Full product knowledge of all menu items.
  • Check on customers asking if they are enjoying their meals and service

Education

Sep 2007Jun 2013

Bachelor's Degree in Environmental Engineering

University of Granada, Spain
Sep 2001Jun 2007

High School diploma in Science

I.E.S. Cervantes, Granada, Spain

Skills

Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Computer 
Office, ArcGis, Project Manager.
Languages
English, Spanish and Italian.
Latte art
heart, rosetta, swan, pumpkin for halloween, snowman and Christmas tree. 

Coffee Certifications

Tea Master Classes

Jing Tea

Coffee tour and coffee cuping 

Union Hand-Roasted Coffee
Groumet blends. Cuping for flavor vs defects.

Train the trainer

Gail's Artisan Bakery
communication training and management skills

Coffee training Level 3

Gail's Artisan Bakery
Orders, troubleshooting, coffee machine preventive maintenance

Coffee training Level 2     

Gail's Artisan Bakery
Steaming techniques and Latte art. Coffee machine maintenance

Coffee training Level 1     

Gail's Artisan Bakery
Espresso extraction and procedures, grinder dealing, cleaning and closing procedures