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Extensive sales knowledge coupled with creative ideas and a solid history of sales success.  Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy, a solid background in sales and product experience. Additional supervisory and training experience

Work experience

CNA/ Home Health Care Aide

Elza Palde
  • Assisting patient after surgeries
  • Administering daily medications
  • Meeting with and consulting various doctors regarding patient health and medication changes
  • Monitoring patient blood pressure
  • Assisted family in creating safe environment for patient's disabilities
  • Kept detailed and accurate journal of patient's daily activities, medicines and condition for family and doctor appointments

Data Entry/Receptionist

Georgia Department of Natural Resources
  • Data entry for new licenses, renewals and special licensing evaluation
  • Sale and distribution of licenses
  • Filing / clerical

Office Manager

Hanks Asphalt
  • Meet with perspective clients to evaluate property and create bid presentations for various jobs.
  • Managed Service Technicians for warranty service work and follow up
  • Handled complaints and appointment setting
  • Accounting, bookkeeping and payroll

Lead Customer Service Representative-Inside Sales

2-10 Home Buyers Warranty (New Home)
  • Evaluate homebuilders for warranty protection. Accountable for high production levels in processing new applications, including verification & evaluation of underwriting procedures, customer credit reports, Letters of Credit, Bonds and Personal and Corporate Guarantees. Managed the annual review process for existing customers
  • Successfully generated and maintained new and existing customer relationships
  • Performed data entry for new applicants and account history of claims
  • Trained and supervised Customer Service Representatives
  • Acted as liaison between outside sales representatives, homebuilders, mortgage companies, state licensing agents, real estate agents and closing attorneys for Kentucky, Tennessee, Alabama, South Carolina, Indiana, Ohio, New Jersey and other areas

Account Executive-Outside Sales

2-10 Home Buyers Warranty (Resale)
  • Develop and maintain strong, quality relationships with Agents and Brokers in assigned territory
  • Make daily calls and sales presentations to established or prospective customers. Analyze service needs of customers and make proposals and / or solutions to 2-10 and it's customers to meet or exceed needs
  • Maintain and increase sales volume within assigned territory by promoting and selling products and services and working with sales & product manager to develop innovative new products
  • Provide training (one on one and group presentations) to agents, brokers, industry associations (e.g. board, escrow, title, WCR, and other industry or civic groups or events), and others about the warranty and other products and services offered by the company. Create awareness and need for warranty product
  • Assist customers with service needs as necessary such as expediting orders, resolving discrepancies or resolving warranty disputes
  • Evaluate competitor practices, products, and market share. Work with 2-10 to develop evaluated data and develop appropriate plans to achieve business and personal objectives

Ensure quality and timeliness of warranty claim disposition through liaison with operations department, sales management and the consume

National Retail Field Representative

AT&T Wireless
  • Achieved 130% + growth in assigned account responsibility
  • Developed and maintained relationships with managers and sales associate for assigned store
  • Served as product specialist and trainer for store employees and new hires

Regional Sales Manager

Systel Business Solutions
  • Make daily business to business cold calls, appointments and presentations
  • Act as a consultant to clients to help increase profitability and efficiency of workflow of business
  • Represent company in trade shows
  • Develop and maintain relationships with current and potential client base
  • Prepare proposals and bids
  • Train employees post-sale of equipment


Certified Nursing Assistant

American Red Cross

High School Diploma

Redan High School

A+/ Net+

Pi2 Computer Training

Summit Learning Systems


Customer Service / Sales
  Sales, Customer Relations, complaint handling and resolution, training, data entry, Word, Internet, Sales Logix, Compass, Business Wise, switchboard, shipping & receiving, bookkeeping, appointment setting, credit screening, underwriting, presentations, product marketing.  Able to handle multiple tasks, work under strict deadlines, and communicate effectively with customers, staff and all levels of management.