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Summary

Seeking the role of Customer Support on a company with solid growth, where information technology knowledge can be also applied. A self-starting, positive, and energetic individual. Driven by results, always focused on detail, capable of enduring very stressful and fast paced environments. Always open to new innovations that would allow your company to move forward with its established objectives.

Work experience

October 1st, 2017October 31st, 2017

Independent Customer Support Professional

KMG Professional Services

Assisted an average of 35 Turbotax customers daily with a wide variety of issues ranging from billing inquiries, tax advice, refund status, and technical issues

May 2nd, 2016November 17th, 2017

Rent Surveyor

SELECT Staffing

Gathered rental information via phone on apartment complexes inside metropolitan areas. This acquired information is used for market analysis.

September 11th, 2013November 15th, 2013

Library Assistant

Inter American University of Puerto Rico
  • Monitored status reports, streamlining work flow prioritization while delivering results to senior leadership teams that assist with decision making.
  • Increased leadership capabilities, training users on catalog usage and library software to eliminate client knowledge gaps.
  • Bolstered data collection accuracy scores, recording client account information with zero discrepancies.
  • Spearheaded special projects/events, eliminating obstacles while saving time through effective emergency resolution.
  • Implemented SOP's, managing exceptional customer service while maximizing revenue/profit margins.
  • Assisted an average of 50 customers per day, championing increased levels of customer satisfaction and conflict resolution success.
  • Enhanced organization skills, managing material flow, cataloging material, maintaining references/files, and preparing progress reports.

Education