Front Office Manager - Reservations Manager - Manager On Duty
Mayfair Gardens & Smartline Paphos Hotel
I have responsibilities such as planning, budgeting, staffing and supervising the Front Office Assistants.
- Prepared the weekly schedule.
- Supervised the staff
- Ensured all employees were properly trained, knowledgeable and provided excellent guest service.
- Assisted with the daily administrative duties of the hotel.
- Performed the duties of revenue manager and reservations manager.
- Resolved guest issues in a professional and compassionate manor.
- Work with Department Heads to help implement new ideas and incentives to help raise the Hotels Overall Score and build communication between all internal departments.
- Responsible for ensuring the smooth operation of this 252-room resort in the absence of the general manager
- Held regular departmental meetings with the front office staff to keep them properly informed and trained.