Ø Working as Operations Manager accountable for Workforce Administration Subject Matter Expertise, client specific knowledge and relationships, and ongoing operations. Manage Lead Analysts/Project Leads, Business Analysts, Team Developer and Team Member spread across multiple clients
Ø Overall responsibilities span processes and technology in order to successfully deliver Hewitt's goals / objectives, as well as client services.
Ø Work with Project Resources/PMO to evaluate, plan, budget and execute on requests for new products, services and special projects and ensure completeness of project plans as per the milestone.
Ø People manager for the Workforce Administration Delivery Specialists, Business Analysts and Processing Assistants. Responsible for career growth plan for team aligned, appraisals and an grooming them for future roles.
Ø Consult/Collaborate with internal and external focal points to ensure alignment on priorities and projects. Coordinate with third part party contacts on need basis with clients
Ø Analyze processing trends and develop process improvement solutions working towards standardization across client teams and/or cost reductions. Technical and Functional subject matter expert for the client(s) and continually works with their team to identify opportunities for improvement and implements solutions
Ø Provide work direction to a team of associates and ensures requests are processed with accuracy and timeliness into HR and/or Payroll platform(s) as appropriate.