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Managerial Assignments:  Product Development, Sourcing, Channel Management
  • Post Graduate Diploma in Management from IIM Indore with over 6 years including last over 3 years of expertise in:

            Planning & Execution                                                  Process Development               

            Channel Management                                                Devising strategies as per Local Characteristics

            Business Operations                                                  Product Development

  • Expertise in managing business operations across market with key focus on profitability by ensuring optimal utilization of resources.
  • Proven track record of identifying & appointing trade partners viz. distributors, market development partners.  Expertise in managing various kinds of distribution segments and controlling sales / distribution cost by devising & implementing the right mix at the right time.
  • Recognized by the management for many innovative concepts, strategic approach, marketing skills & industry benchmarking over the years; across the illustrious career path.
  • Effective in a core leadership role revitalizing internal groups, building & managing client relationships, and training/ mentoring teams to outperform themselves and competition.
  • Successfully spearheaded Retail Operations, across different business segments and areas / markets; with different characteristics. Resourcefully managed operational excellence for flagship stores.


MANAGERIAL                                                                           FUNCTIONAL                                       

- Process Development                                                        - Order Management 

- Sourcing/ Procurement                                                     - Revenue Expansion             

- Warehouse Management                                                  - Business Negotiations

- Inventory Management                                                      - Quality Management

- Team Management                                                            - Key Account Management               

                                                                                                    - Market Intelligence 

Work experience

Dec 2006Present

Head Operations

eYantra Industries Limited

Growth Path:

Head Operations - etail                                                                                      Dec'06-Nov'08

Head Operations (Projects)                                                                            Since Dec '08

Key Deliverables: as Head Operations (Projects)

  • Overseeing budget and ensuring financial accountability.
  • Functioning as Merchandising & Operations Head for interacting with all International Gifting Council (IGC) group companies.
  • Networking with local, state and national agencies for successful program development and execution.
  • Undertaking warehouse planning, designing and set up and warehouse expansion whenever deemed necessary.
  • Creating warehouse infrastructure & processes to match global standards.
  • Coordinating with various departments during incubation stage of projects to correctly access the resource requirement and completion schedule.
  • Training staff into various modules of the project.
  • Establishing operating procedures for project/program. Ensuring procedures meet program goals.

Key Deliverables: as Head Operations - etail           

  • Setting up all the operation processes for etail from product sourcing to product delivery.
  • Designing and implementing SLAs for all the processes.
  • Maintaining and upgrading the vendor database across all product categories.
  • Working directly with vendors to develop products as per the client requirements.
  • Developing methods to ascertain vendor efficiency and quality and work towards improving them.
  • Sourcing and introducing new products every quarter on all Brand Stores.
  • Coordinating with the sales team to understand the customer behaviour and requirements to identify customer product requirements.
  • Upgrading the product portfolio by adding new categories and products.
  • Maintaining high quality standard of products supplied to the end consumer.
  • Handling 3rd level of customer care escalation.
  • Creating operations structure for etail; executing and delivering all orders (bulk/online) for etail to the consumers within the SLAs.
  • Designing Job Descriptions, Reporting formats, and KRAs for all etail operations as per the approved department structure.
  • Recruiting and training the operations staff for etail operations across all levels.


  • Fuinctioned as Head:
    • Project for Eyantra Distribution Centre
    • Project for Logoprint
    • Operations team for SAP implantation in eYantra
  • Pivotal in maintaining brand logo guidelines of various well known brands like HCL, Capgemini, TCS, Accenture, etc while customizing products with their brands.
  • Successfully maintaining the service levels above 85% and continuously strives to improve them.
  • Holds the distinction of:
    • Planning, designing and making the first etail warehouse of 2500 sft operational.
    • Creating and managing a customer care unit for etail.
  • Significant contribution in:
    • Designing & implementing COD process through in-house team across 6 offices in India.
    • Designing and implementing Supplier Rating Process.
    • Developing Web Inventory Project Plan and supervised its execution which was launched on Jan 2008.
    • Conceptualizing and implementing Customer Servicing Department for etail.
    • Developing and executing implementation plan.
  • Led the Strategic Initiative of:
    • Closing in-house Production and moving to full scale outsourcing.
    • Expanding the Warehouse Infrastructure & moved operations into a new 5000 sq. ft. warehouse.
  • Headed Operations team for SAP implementation in eYantra.
  • Accredited to develop and implement the Plan for Eyantra Distribution Centre - India's First state of Art Design Centre with production and distribution.
  • Core member of team to conceptualize and develop plans for -, and
  • Instrumental in launching a new Strategic Department - Ptail and appointed Head for the same.
  • Adjudged to lead the Head office infrastructure revamping Plan & consolidate all Hyderabad offices into a single office.
May 2006Nov 2006

Associate Consultant

Infosys Technologies

Key Deliverables:

  • Leading a team of Functional and Technical experts towards conceptualizing and designing a SAP based RFID solution for the Retail vertical.
  • Undertaking resource requirement analysis and resource allocation.
  • Designing the roadmap of the project with objectives and schedule.
  • Bridging the gap between the technical and functional perspective of the various facets of the Project.


  • Successfully cleared various internal analysis examinations including the Sales and Distribution module in the ERP product of SAP R/3.
  • Selected by the SAP vertical head to be a part of the New Product development team.
  • Accredited to work along with a Global team on a project on Pepsi.
Jan 2004Jun 2004

Associate Director

Impact Educational & Training Services Pvt. Ltd.
  • Developing the theoretical assessment methodology and curriculum for both NDA and CDS beginner and advance batches.
  • Overseeing operations scheduling and Premises management.
  • Networking with Local authorities to fulfill the requirements of conducting simulated tests.
Jan 2003Dec 2003

Mathematics & Data Interpretation Faculty

Professional Tutorials
  • Acting as a mentor and Career counselor to 40 students.
  • Handling office operations and managed a staff of 6.
Sep 2001Dec 2002

Shift engineer

Winsome Textile Industries Limited
  • Handling 150 workers per shift on the shop floor.
  • Responsible for planning, quality control and supervision of Yarn Manufacturing process.
  • Functioning as member of TQM team, successfully implemented two critical projects aimed at increasing the productivity and efficiency of the "Melange Production Line".
  • Developing "Machine set up formulae" for 37 old non-automatic machines.


Jun 2004Apr 2006

Post Graduate Diploma in Management