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Manish Mishra

Manish Mishra

Business Analyst

Summary

Business Analyst with 6 years of experience specializing in Electric Utilities domain. Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity and enthusiasm.

About

  • Design Thinker
  • Seasoned Technology Consultant & Business Analyst
  • Creative Solutions Designer
  • Effective Communicator
  • High Learn-ability
  • Around 6 Years of Experience
  • Highly motivated professional
  • Consistently high-rated
  • Effective and aspiring leader

Work History

Work History

Technology Analyst

Jan 2010 - Present
Infosys Limited
  • Expert at understanding and visualizing business requirements with great problem solving capabilities.
  • Responsible for interviewing the business and IT stakeholders of the customer to deduce Business and System Requirements, create the Business Requirements Documentation, Systems Requirements Documentation.
  • Participate in development process, helping the development team advising them in design and development of the new applications.
  • Do IT applications portfolio analysis and prepare modernization and rationalization strategies finding quick-win opportunities, short/medium/long term roadmaps.
  • Design AS-IS and TO-BE process flows.
  • Create System Test and User Acceptance Test test-cases.
  • Help users in conducting UAT.
  • Identify and run automation initiatives to deliver business value.
  • Involved in Project and Program management (Effort estimation, manage delivery).
  • Currently leading a team of 9 software engineers and business analysts.

Education

Education

Bachelor of Technology in Computer Science and Engineering

Jul 2005 - Jun 2009
Orissa Engineering College

CGPA - 6.91/10

Standard XII

74.11%

Standard X

83.8%

Skills

Skills

Utilities domain

Power Procurement, Contracts, Settlements, Risk Management, Meter Data Management, Smart Metering, Home Area Network, COTS package implementation and support

Business Analysis

Analyzing Business Requirements to realize them in Systems requirements, prepare System appreciation documents, manage and participate in Knowledge Transfer sessions.

Requirements Analysis and Documentation

Work with the development team to enable them to understand the business users' issues, help them design and deliver best of breed bespoke software.

SDLC, Agile Methodologies

Practiced Waterfall, Prototyping models, helped customers reduce time-to-market of software projects by adopting Agile methodologies in multiple projects.

Test Cases and UAT

Work with the testing team to create test cases for System Test and User Acceptance Test, set up data for testing, help the business users understand the system and conduct UAT.

Functional Analysis & Consulting

Analyzing customers' IT applications portfolio, coming up with solutions to improve cost performance of IT investments, making IT more aligned to business goals, design applications modernization strategies.

Microsoft Office 2010, 2013

Microsoft word, excel, VBA, powerpoint, access, visio tools

Use Cases, User Stories, UML

Leverage UML and design use cases to create a clear view of the requirements for the projects.

Project Management

Effort estimation, resource on-boarding, stakeholders management, clients management, delivery management

Southern California Edison

This project involves supporting the entire Power Supply Services applications suite of the clients. Responsible for working closely with the Business Users to identify and understand the gaps between IT and Business, supporting and managing all kinds of tickets raised by Business Users, ensure strong SLA adherence with a strong focus on Continuous Improvement.

Responsibilities - 

  • Leading a team of 8 members.
  • Creating work around solutions for frequent issues.
  • Helping team members understand the business needs of the applications and thus bringing in the focus on short, medium and long term goals of the client.
  • Attending and managing triage calls for individual high priority tickets.
  • Interacting with the clients to ensure proper business continuity.
  • Preparing and discussing status reports with senior management of Infosys and the clients.
  • Provide inputs on solution architecture based on evaluation/understanding of solution alternatives, frameworks and products
  • Elicitation of architectural and non-functional requirements like performance and maintainability.
  • Anchor high level and detailed level design creation.
  • Perform performance optimizations on .NET, Visual Basic, Java, Oracle and SQL.
  • Design application based on identified architecture and support implementation of design by resolving complex technical issues faced by the IT project team during development, deployment and support.
  • Guide new members and help them in analysis and build.
  • Ideate, develop and implement Operational Improvement initiatives, articulate the benefits same to the clients and Infosys management as part of the 'Zero Distance' initiative.

OMAR-PDR-MV90 Comparison Automation

Southern California Edison

Power supply meter data management group (MDAS) required ability to automatically download OMAR data from CAISO, PDR (Data Repository) and also wanted ability to automatically compare SCE's MV90 Meter data with it. 

The entire process was done manually by downloading the CSV file from OMAR data and since the file size is really huge it cannot be opened in Excel.  The Downloaded CSV file was fed into MONARCH (tool to process large data) manually to pivot the data by resource and that is manually compared with MV90 data.  Similarly, the PDR data was downloaded from the internal meter (PDR) system and compared to the MV90 data. This was really a time consuming process and there are lot of room errors.

Responsibilities -

  • Working closely with the Business Users to identify and understand the gaps between IT and Business processes.
  • Understand the issues being faced by the users.
  • Facilitate Agile and Continuous delivery of solutions.
  • Strong focus on Continuous Improvement.
  • Leading a team of 9 members.
  • Create BRD, SRD, Impact Assessment Documents.
  • Estimate efforts and plan resources for the project.
  • Work with and monitor the development to ensure deadlines are met.
  • Delivered the entire solution within estimates.
  • Facilitated Knowledge Management activities within the group as well as at the Account level.
  • Created the test cases for System Test and User Acceptance Test.

Home Area Network Phase - I and II

Southern California Edison

HAN stands for Home Area Network. Edison Smart Connect® was designed to work with the State-of-the-art equipment and wireless technology to enable automated connection between customers, meter and the grid. Several new devices were introduced as part of this project. Procurement and installation of these devices took place as part of this project. Design of ENS (Event notification system)was also part of this project.

Responsibilities:

  • Involved in identifying necessary changes required for the existing systems (Customer Service Systems/ Event Notification Systems)
  • Worked with the clients to decide the business requirements and subsequent system requirements.
  • Did extensive research and knowledge management activities as this was a very niche area of technical and domain consulting work.
  • Exposure to Agile software development.
  • Implemented Service Oriented Architecture.
  • Created test cases for System Test and User Acceptance Test.
  • Act as single point of contact for the project from requirements stand-point.

Applications Portfolio Rationalization

Entergy Corporation

Rationalizing various business units' IT applications portfolio and create a road-map for near and longer term IT investments. This was a very important exercise considering the direct visibility of the CXOs of the client. Infosys prepared a consolidated report with analysis of more than 1600 applications ranging across Finance, HR, Nuclear, Transmission and Distribution, Customer Service business units, identifying short, medium and long term disposition for individual applications. Also, a comprehensive road-map was created to rationalize the entire IT applications portfolio to deliver maximum operational efficiency, bringing in cost savings and high business-IT adherence.

Responsibilities:

  • Interviewed the clients’ stakeholders (IT owners/Business owners/Senior Leadership) to understand the applications and its value proposition to the business of the client.
  • Prepared documents and presentations to be used by clients’ CXO level professionals.
  • Helped the clients to prepare a multi-year roadmap which will guide their future IT investments.
  • Documented descriptions, dispositions for each and every application which will be followed by senior leadership of the client to decide future investments.
  • Understanding the business issue relating to the application and prepare business cases to mitigate the risks pertaining to the issues.
  • Identifying the dispositions (short/medium/long term) for each and every application.
  • Identify risks (architectural/technological etc.) associated with all the applications
  • Identify quick win opportunities.
  • Uploading and updating all the details to Salesforce.com.
  • Worked with consultants from a leading Management Consulting firm to ensure proper business cases are prepared and submitted to the customer.
  • Worked with the Infosys pre-sales team to prepare and submit further proposals.

Aggregated Demand Response

Southern California Edison

This project involved developing a new application to enable Business users to enroll customers or third-party contractors that combine SCE customer load and make it available for reduction or interruption. This enabled the customer formulate a better and effective demand-response strategy.

Responsibilities:

  • Working with the clients to prepare the Business Requirements and Systems Requirements documents.
  • Providing inputs to the development team for high-level and detailed-level designs.
  • Preparing test cases.
  • Providing data related inputs to the testing team.
  • Helping clients with the User Acceptance testing
  • Carrying out client training sessions.
  • Involved in onsite-offshore co-ordination.
  • Handling escalation management procedure.

SmartConnect ® - Advanced Metering Infrastructure

Southern California Edison

AMI stands for Advanced Metering infrastructure. New Smart Meters were getting installed as a part of this project and old mechanical meters were getting replaced. This type of Smart meters are capable of connecting with the network and keep utilities aware of the demand and outage and prevention of loss of revenues. Also customers of utilities can monitor their usage at real time. End result for this project was effective and transparent business environment.

Responsibilities:

  • Involved in identifying necessary changes required for the existing
    system
  • Working with the clients to prepare the Business Requirements and Systems Requirements documents.
  • Providing inputs to the development team for high-level and detailed-level designs.
  • Preparing test cases.
  • Providing data related inputs to the testing team.
  • Helping clients with the User Acceptance testing
  • Carrying out client training sessions.

Certifications

Certifications

Infosys Certified ITIL v3 Practicioner

Infosys Limited

Harvard Manage Mentor

Infosys Limited

Infosys Certified .NET Technologies Professional

Infosys Limited

Enterprise Miner Beginner

SAS

Infosys Certified Software Engineering Professional 

Infosys Limited

Introduction to Advanced Metering Infrastructure

Infosys Limited

Bridge Academy

Infosys Limited

References

Arijit Mandal

Title - Principal Consultant, Infosys Limited

Until just recently, I have been Manish’s immediate supervisor for several years. I found him to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Manish is a take-charge person who is able to present creative ideas and communicate the benefits. He has successfully implemented several critical projects with top clients for our company that have resulted in increased revenue.

Kedar Subhash Kane

Title - Project Manager, Infosys Limited

Manish brings in tremendous sense of professionalism and responsibility while running the programs. He fulfilled employment responsibilities with little supervision. The position required interaction with the clients, as well as the ability to liaise between different departments within the organization. Success was dependent on his strong communication and interpersonal skills. Manish has a very good performance track record throughout his tenure at Infosys.

Achievements

  • Consistently rated as a high performer within the organization.
  • Awarded with the Most Valuable Player award for Q4' FY2015 in the entire unit of more than 400 employees for delivering multiple simultaneous engagements successfully.
  • Insta-award for best performing employee in Q2'FY2016.

Personal Information

NameManish Mishra
PassportH6070214
NationalityIndian
Date of birth15th April, 1987
LanguagesEnglish, Oriya, Hindi