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MANISH JOSHI

Service Delivery Manager

Summary

Accomplished banker with over 12 years of progressive experience in the finance sector. Possesses great skill in the areas of Retail banking, Assets and Liabilities . Adept at working to efficiently achieve organisational goals in both group and independent environments. Proven ability to thrive in high-pressure environments. Personable with a client-focused demeanor.

Professional Experience

Nov 2018Present....

Service Delivery Manager

RBL Bank Ltd . Ahmedabad Shahibaug Branch

Transferred form Daman to Ahmedabad Shahibaug Branch in same profile.

Role and responsibility will remain same. 

May 2016Nov 2018

Service Delivery Manager

RBL BANK LTD. Daman
  • Customer Service and Complaints Management
  • Transaction Processing,Verification,Review and Controls
  • Audit and Compliance
  • Operation Management of Branch
  • Cash Management
  • Verification of AML and KYC and process Account AOF
  • Team Management
  • Cross Sell

ACHIEVEMENTS :

    • Got Satisfactory Audit Rating in last 7 Quarterly Audit
    • NIL Discrepancy during Demonetization
  • Constitutive 2nd Year Got STAR Ratting and Promoted as DM 
  • Qualified in International RnR Contest for Q4 (JFM-18)
  • Qualified in International RnR Contest for Q4 (JFM-17)
  • I had act as a BM from 1st June 2016 to 31st July 2017 with operational works.
  • Branch qualified in Life Insurance Star Club and NTB CASA Drive in July, August & Sept. 16
June 2014May 2016

Trade Desk Officer/OIC

ICICI BANK LTD Gondal Road Branch Rajkot
  • I have Handled the Trade desk whereas i have served multiple products such as Bank Guarantee, Export documents on collection, Advance Payment Towards Import and many more products which enhance my knowledge
  • Maintain healthy relationship with key accounts for generating business and leading workforce towards accomplishing business and corporate goals
  • Maintain mutually beneficial relations with clients to ensure repeat & referral business
  • Ensuring 100% compliance to Audit requirements, KYC & AML norms by reporting of Unusual Transactions.
  • Operation In Charge and Verification of Transactions
  • Knowledge of Cash Teller and Gold Loan Operations.
  • I have qualify for Life Insurance Contest at Mount Abu (Beat Your Best And Club RH)
  • I have qualify for Life Insurance Contest at Udaipur (Club ZH)
  • Every quarter I have score more than 95% in customer service delivery

I have qualify 4times in Life Insurance for NOP (I-Contribute)

Jan 2011June 2014

Privilege Banker

ICICI BANK LTD Yagnik Road Branch Rajkot

• Manage Portfolio of customer and Maintaining relationship.

• Taking care of customer transaction at branch , Cross Cell

  • Verification Of Cash Transactions, Transfers, RTGS and NEFT and other Transaction

• Having Knowledge of Branch Banking Operation ,Audit, Compliance and other Transaction.

Aug 2010Dec 2010

Wel Come Desk Officer

ICICI BANK LTD Jai Hind Press branch Rajkot
  • Handling all types of customer queries
  • All Transactions like Chq. Transfer, RTGS, NEFT and All Service Request
  • Manage Portfolio of customer and Maintaining relationship and Cross Sell from Managed Customer
Mar 2010Aug 2010

Cashier/Teller

ICICI BANK LTD Jai Hind Press branch Rajkot
  • Handling Cash Counter
  • Manage Portfolio of customer and Maintaining relationship and Cross Sell form Managed Customer
Aug 2007May 2009

Team Leader

HDFC BANK LTD JUNAGADH Branch

> Recruitment of Sales Executive
> Team Management and source Current accounts from open market

Nov 2006July 2007

Sales Executive

UTI BANK LTD Porbandar Branch
    • Reporting to the BSO and Branch Head
    • Selling of Liability Products, Life and General insurance.
Nov 2005Nov 2006

Marketing Representative Executive

Modern Business Solutions Working for ICICI BANK LTD Junagadh Branch

• Working in SALARY DIVISION and make relationship with Govt. & Corporate Dept.
• Reporting to the Team Leader and Area Sales Manager.
• Completing the target of FIX DEPOSITS

Financial Skills

  • Regulatory Compliance
  • Loans & Credit
  • Portfolio Management
  • Financial Analysis
  • Risk Management
  • Banking Expertise
  • Commercial Banking
  • Investments
  • Relationship Management

Core Competencies

  • Tactical Decision Making
  • Critical Thinking
  • Client Satisfaction
  • Operational Analysis

  • Customer Service
  • Resource Management
  • Business Administration
  • Project/Program Management
  • Process Improvement
  • Interpersonal Communication

Education & Certification

B.Com from Saurashtra University with 55% in 2006 (Regular)

IRDA Composite

AMFI

NISM

Personal Detiails

Date Of Birth : 15th August, 1985

Family  : Parents retired from Government Department

Spouse is a Banker and Working with Pvt Sector Bank. 

Permanent Address : Flat No. F9, NeelDeep Flats, Nr Shubash Chowk, Gurukul Road, Memnagar, AHMEDABAD