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Work History

Dec 2013Present

Regional Operations Manager

B&B Hotels Italia SpA

OPERATIONS MANAGEMENT:

- direct responsibility of 21. 000. 000€ performance(Achieved +5.500. 000€ over 2015 budget)

- 13 structures under direct supervisory

- coordination and supervisory of 13 indipendent management companies

- more than 1.300 rooms supervised

- direct responsibility over quality & standards controls

DEVELOPMENT MANAGEMENT:

- 10 hotels(1.200 rooms) opened and started in 2 years

- direct involvement in old hotels' renewals and new hotels' projects

FOOD AND BEVERAGE MANAGEMENT:

- direct responsible for national food and beverage strategy

- more than 300. 000€ result achieved over a budget of 2.000. 000€

- more than 500. 000 meals sold in 2015

- search, contracting and relationship with suppliers(more than 500. 000€ purchases)

- HACCP procedures and technical solutions

SALES AND MARKETING MANAGEMENT:

- analysis, creation and management of sales strategies

- analysis of competitive set, executive reports and P&L data

- management of marketing strategies(both offline and online) in collaboration with marketing department

- project management of new services and standards

PROCUREMENT AND PURCHASING MANAGEMENT:

- management of actual suppliers for cleaning, F&B, furnitures, etc.

- search and evaluation for new suppliers and contract proposal

EXECUTIVE ASSISTANT:

- direct support of COO

- involvement in general strategies and central decisions

OTA AND CHANNEL MANAGEMENT:

- responsible for OTAs contracts&relationship: Booking.com, Expedia, HRS, etc.

RETAIL MANAGEMENT:

- responsible for corner shops: 500. 000€ budget&performance

- responsible for products and suppliers

IT MANAGEMENT(PMS):

- previously responsible for national PMS management(MICROS OPERA)

- previously responsible for training and tutoring

- previously responsible for contracts, activation and customization

Apr 2013Dec 2013

Marketing & Operations Assistant

B&B Hotels Italia SpA

Junior manager for Operations, assisting the COO. Offline marketing responsible, Opera PMS Country manager, OTAs manager, F&B national manager. Responsible for automatic chek-in operations.

Jan 2013Apr 2013

E-commerce  Assistant

B&B Hotels Italia SpA

Responsible for daily executive reports, senior e-commerce manager assistant for SEO campaigns, targeting, remarketing, website and OTAs content management. Loyalty program junior manager.

Mar 2011Jul 2011

Marketing & Portfolio Assistant

H3G SpA 

Devices roadmap management, offline marketing magazines management, senior marketing manager assistant, support in the creation of advertising campaigns.

Education

20112014

Master of Science, Marketing Management

L. Bocconi University, Milan

Field projects under the direct supervisory of: Microsoft Western Europe, Procter&Gamble Europe, Heineken Group, L'Oreal Italy.

20062010

Bachelor's degree, Economics and Management

L.Bocconi University, Milan

Languages

ENGLISH - fluent 

ITALIAN - mother tongue

FRENCH - intermediate

Skills

PROFESSIONAL SKILLS

Google Analytics and Adwords

Microsoft Office complete knowledge (Powerpoint, Excel, Word)

Micros OPERA PMS complete knowledge

Social networks (Facebook ADS, Tripadvisor, Google +,  Twitter)

Email Marketing and Newsletter 

Vertical Booking Channel Manager

Mobile OS knowledge: Android, iOS

Google Apps for Work