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Summary

Future focused, technology leader motivated by continuous improvement. In the world of technology there is no such thing as perfection – only the pursuit of it. As the world evolves at an accelerated rate, innovation is the one thing that allows us to keep pace. The adoption of these technologies allows us to constantly become better. Businesses that realize this have a competitive advantage over their opposition. Adoption of innovation, though, can be challenging unless facilitated by recognizable benefits and engaging user experiences.

I chose a career in technology because the rapid nature of change would demand that I constantly kept pace and grew in the process. I have witnessed many roles that were once fundamental, displaced with the advent of cloud based systems, where the responsibilities moved from managing, to innovating capabilities. Application administrators whose primary concern was once things such as email deliverability and server uptime, can instead now focus on improving the communication and collaboration experience for their users.

The same innovation bred changes are happening across the business now with automation, machine learning and soon bots. The less time a salesperson spends doing data entry, the more they can spend on building human relationships.

That is what I believe technology can help us achieve: spending less time doing mundane, tedious things and allow us to spend our time doing what we love.

Work History

2013Present

Senior Manager, Business Technology

Vision Critical

As a leader of the Business Technology team, my role is to act as an advisor to the VP of Technology, and to develop and execute on a strategy leveraging technology to help improve the speed of business while maintaining business continuity. I lead a global team of technologists delivering capabilities to realize the vision and mission of the Business Technology team and that of Vision Critical.

Achievements

    • Lead member of the task force that executed a program of security initiatives to meet stringent compliance requirements within 6 months for for SOC2 Type 1 and an additional 6 months for SOC2 Type 2, in order to support Vision Critical's public readiness initiative
    • To support our SaaS business model, I architected an All Cloud Enterprise (ACE) infrastructure framework to reduce capital expenses on infrastructure by operationalizing our hardware expenses; ACE provided the added benefit of reducing administrative overhead by moving on-premise workloads to highly available XaaS platforms while elevating our user experience by allowing them to access their applications from any device at any time.
    • Designed our hybrid cloud network expanding vCenter, AWS and Azure.
    • Responsible for the team in charge of building, maintaining and optimizing our hybrid cloud hosting development and production workloads.
    • Developed KPIs to measure effectiveness of IT operations (ticket SLAs, build vs run, team capacity, velocity, planned vs actual completion, etc). Notable improvements include improving our build vs run ratio from 40/60 to 70/30 and increasing in end user satisfaction from 70% to >90%.
    • Hired staff in EMEA, APAC and NA East to establish a follow-the-sun operational model and provide around the clock coverage 
    • Established a hybrid waterfall/agile project framework that allowed us to effectively deliver projects with <20% schedule and budget variance
    • Executed and delivered on a $2 million roadmap for a transformation initiative to increase employee productivity and operational efficiency
    • Introduced the Business Technology "First Release" program which engaged technical enthusiasts in the business before rolling out new applications and features and allowed us to extensively test while at the same time increase adoption
    • Because of our continuous and rapidly changing environment I established a communication framework to effectively connect with staff for everything from product releases to maintenance windows, which helped increase user adoption and awareness, and reduce organizational change fatigue
    • Instated an incident management procedure to ensure accountability and proper handling of incidents of varying severity. This included communication procedures for executives, users and the team to manage expectations and increase operational efficiency
    • Defined and standardized the onboarding workflow for new applications from procurement to rollout, ensuring each met our security and support requirements while reducing the number of unsupported applications in our environment
    • Established a new hire onboarding process to improve the employee experience, and minimize the time it took for new staff to become effective members of the business
    • Key member of the team charged with the divestiture of Vision Critical’s professional services business. This was a >$50 million deal which heavily depended on successful execution against aggressive timelines

    Responsibilities

    • Reporting to the VP of Technology providing visibility on team and project performance, alignment and progress towards business objectives
    • Responsible for business aligned technology vision, mission and strategy with $3 million budget in annual operational and capital expenditures aligned to financial KPIs for cost/employee, revenue targets and run-rate forecasts
    • Responsible for managing and providing personal, technical and operational mentorship to a globally distributed team executing on projects (build) and operations (run)
    • Identifying and defining improvements to infrastructure systems for information flow and performance, and establishing feasibility and priorities for these improvements
    • Work with the Business Operations team aligning technology with business processes and continuous end user training
    • Working with the Procurement team on vendor management, contract negotiation and license management
    • Liaise with other departments within the organization on business process analysis and solutioning 

     

    20102013

    Senior Systems Administrator

    Vision Critical

    As a Systems Administrator at Vision Critical my mandate was to manage operations for Vision Critical's global infrastructure, including storage, servers and networks. As the senior member of the team I served as an escalation point for other team members to whom I also provided mentorship and training.

    Achievements

    • Converted Vision Critical's server infrastructure from 40% virtual to 99% virtual improving uptime SLAs while reducing operations,  cost, administrative overhead and deployment time for new initiatives
    • To support our global user base and ensure 24/7 operation I justified the business case to migrate from a single node Exchange 2007 server to a highly available, multi-site Exchange 2010 cluster 
    • Consolidated server infrastructure from 4 branch offices (Toronto, Sydney, San Francisco, London) to our Vancouver datacenter. I redesigned our network architecture using WAN accelerators to mitigate any performance impact and in turn improve overall user experience. Consolidating our infrastructure reduced cost, and increased availability and operational efficiency
    • To support Vision Critical's rapid growth I standardized branch office architecture so it could be easily duplicated for each new office setup
    • Managed and executed multiple office moves and additions, from the ground up establishing a standard procedure to template and use for future office relocations. I set the gold standard by which the success of each relocation thereafter would be measured. 
    • To support our millennial staff and demand for device selection, I implemented a multi-platform device management solution giving our users the ability to use the device of their choice while giving the business the confidence that our data was safe
    • Installed and managed multiple SAN appliance platforms: Netapp, EqualLogic, Clariion, EMC VNX, Nimble, Data Domain
    • Designed, implemented and tested a disaster recovery system to meet Vision Critical’s stringent requirements (0 sec RPO, 15 min RTO)
    • Played a key role in managing the relocation of our head office and datacenter which we successfully executed over a weekend with <15 minutes downtime for email and <1 hour for other critical business systems
    • Created the business case for our first major step into the cloud by moving our most critical system, Exchange, to Office 365. I planned, designed, and managed the end to end migration of 900 mailboxes with minimal impact to end users

    Responsibilities

    • Ensure the 24/7 uptime and availability of mission critical business applications
    • Designing, installing, configuring, administering, monitoring and maintaining all business systems
    • Leading helpdesk operations supporting 1000 global staff in offices and remote workers
    • Managing projects from design to implementation ensuring requirements were delivered on schedule and budget

     

    20072011

    Founder, Management Consultant

    nConnect Consulting

    I started nConnect Consulting when I realized my innate desire to propel businesses using innovation and technology. I could use my expertise as a technology evangelist and productivity specialist to help businesses solve problems, and gain a competitive edge.

    Achievements

    • Migrated clients from on-premise infrastructure to fully cloud based platforms (Microsoft BPOS/O365, Google Apps, Dropbox, Box, etc) reducing TCO and improving their ability to work without the confines of their offices
    • Designed and led the modernization of a private K-12 institution from on-premise infrastructure to Google Apps for Education for 700 staff and students, including regular training for staff on how to leverage education specific features of the platform
    • Setup a hybrid cloud using Office 365 and Windows Server branch caching for a Vancouver based pharmaceutical company with offices in the US and France. 
    • Implemented a multi-homed Exchange solution for an NPO based out of Langley 
    • Expanded client base to include Vancouver, Edmonton and Calgary
    • Grew from starting capital of $5K to $350K with 3 consultants on staff

    Responsibilities

    • Responsible for managing client relations and new business
    • Managed, mentored and trained other members of the team
    • Handled all project proposals, budgets, and resource scheduling

    20062008

    Senior Systems Administrator

    Active Network

    The Active Network is a SaaS company specializing in sports registration software. During my time as Systems Administrator at the Active Network I was able to apply the knowledge acquired through my education and training to real world business problems. I quickly elevated from Junior Sysadmin to Senior while under the mentorship of other senior members of the team.

    Achievements

    • Implemented an enterprise grade antivirus across all systems as a corporate standard to improve security against virus and malware
    • Installed and rolled out BES5 and BlackBerry corporate devices to IT and Management. As part of the rollout I also held training sessions for users to get the most out of their new devices
    • Designed, implemented a solution that allowed full time remote staff to work from home as if they were in the office with full network connectivity including Cisco VoIP deskphone and softphone 
    • Installed EMC Clariion AX100 as our storage platform for our virtualization initiative
    • Led implementation of two corporate mergers, amalgamating company technologies including network, Active Directory, Exchange and Cisco Call Manager

    Responsibilities

    • Reported to the Manager of IS and Director of IT
    • Supported both corporate infrastructure as well as our SaaS platform
    • Identify current and future requirements to support business growth and maintain competitive advantage

    Education & Training

    2015

    Vision Critical Leadership Program

    Mosaic People Development
    2014

    Kwela Leadership Development

    Kwela Leadership and Talent Management
    2013

    Microsoft Certified IT Professional

    Microsoft
    20042006

    Bachelor of Applied Technology, Information Systems

    SAIT
    20022004

    Network Systems Technician Diploma

    BCIT