Mandar Dhamapurkar

  • khandwala s.r.a chs ltd., building no. 4, c wing, 4th flr. Room no.408, khandwalla comp., Dutta mandir road, Vakola Bridge
Mandar Dhamapurkar

Work History

Work History
2011 - 2015

Team Leader

Faber-Castell

Explore consultancy 

Team leader

Responsibilities Also Include Oversee the rollout of monitoring software updates. Oversee the roll out of new and updated monitoring scripts. Identify, research, and resolve technical problems associated to monitoring systems. Respond to telephone calls, email and personnel requests for technical support associated to monitoring systems. Document, track, and monitor the incident to ensure a timely resolution. Manage the installation of new software releases, system upgrades, and patch installs that resolves monitoring related software problems. Assists in the installation, maintenance, and general support of monitoring systems. Routinely review monitoring systems and services to ensure stability and security. Provide escalation support to Implementation team for standard monitoring implementation.

Provide implementation support for custom monitoring orders. Plan, schedule, track and manageOverall project execution Upgrading Windows 2000,, 2008, 2012 server Con? guration webmail etc.

Remote support mobile application, Oracle Application, data update ion, IT related calls. Understanding of standard client/server, networking, and internet fundamentals and a superior knowledge and demonstrated technical pro? ciency in System Center Operations Management with experience in managing medium to large environments

All It related call(desk top/server/PRI line)(website and software/purchases IT product All server FTP server Maintenance/Citrix server/fort iGATE? rewall, network

Faber-Castell location in India & GilpinTravelindia IT policies on data backup and recovery, e-mail system, IT asset register, anti-virus protection, etc Maintain licensing compliance for all IT assets, software, hardware, network, etc. Vendor management & contract negotiation Networking and internet security policies.

2010 - 2012

Team Leader

Altra Info Pvt Ltd

Inbound Outbound process BPO

Asterisk & Avaya Dialer Linux free Asterisk Dialer Knowledge of Switches/Routers. Able to con? gure & resolve the issues Very Good Experience of Removing & Protecting of Virus from a Large Virus Infected Network. Installed & Con? gure Norton Internetsecurity In Server.

2002 - 2010

Technical Support Engineer

ICICIBANK LTD

3i-INFOTECH: Technical Support Engineer

ICICI Consultant: CDP India Pvt. Ltd, NNT India Pvt. Ltd, Value point IT Services India Pvt

Client Site  : ICICI BankLTD, Birla Sun Llife, TATA, Kotak Insurance, Night process CTI Application UK inbound and outbound process, Lehman brothers, 3i-infotech) (ICICI Bank.LTD, Birla Sun Llife, TATA, Kotak Insurance, Night process CTI Application UK inbound and outbound process, Lehman brothers.

 

Education

Education

TYBCOM

Jaipur National University

Diploma Computer Management

Profile Academy

I hereby affirm that all the information in this document is accurate and true to the best of my knowledge.

 

 

 

 

Date:                     

Place:     Mumbai                                                                                                                                 Signature.

                                                                                                                                                (Mandar D Dhamapurkar)