SNAPSHOT

More than 14 years of IT leadership experience in highly competitive and regulated banking and banking technology industry. Recognized as a change and transformational agent with consistent record of accomplishment of driving increased level of productivity, profits and internal/external customers’ satisfaction. Demonstrated working under increased operations demands, delivering innovation programs/projects and meeting close scrutiny requirements of internal/external regulatory and audit bodies.

WORK EXPERIENCE

Work History

Head of IT Governance and Quality Assuarance

Mar 2015 - Present
Arab National Bank

  • Create strategy and processes related to all areas of Governance, Risk Management. Communicate governance objectives to ensure an appropriate awareness.
  • Manage to Evaluate Compliance Strategy and regulations execution in supporting governance processes, deployment and improvement initiatives.
  • Provide strong central oversight to deliver consistency and quality in compliance work across the organization—all IT functions and capabilities
  • Manage and control the implementation of ITIL and COBIT standards across the IT and ensure/maintain monitoring and control.
  • Own and manage the planning and monitoring the performance of all IT process.
  • Single point of contact for all compliance, risk, and audit related reviews and matters
  • Define, Monitor, and report on all SLAs, OLAs, and IT KPIs
  • Engage in full coordination with business strategy, and business continuity plans.
  • Management of IT capacity, planning and availability.
  • Own and manage the IT change management, Release Management and performance management.
  • Own and manage/Control Testing Process.
  • Ensure the quality of applications deployed on production
  • Manage the certification and testing Center (applications and infrastructure)
  • The chairman of Change Advisory Board (CAB) to approve scheduled production deployment.
  • The primary responsible to ensure Quality Assurance is performed in alignment with approved initiatives and requirements across the enterprise.
  • To ensure that efficient and effective policies, methodologies, systems and processes are in place.
  • Follow-up on internal and external quality results and to manage corrective action programs.
  • Own and maintain the organizations Quality Management System (QMS).
  • Identify areas of improvement in terms of quality, time and cost.
  • Undertake quality awareness campaigns throughout the bank.
  • Design, develop, and build, handhold and hand over new process management


Head of Quality Assurance and Change Control

Mar 2012 - Mar 2015
Saudi Investment Bank
  • Apply SDLC approach to all systems implementations and process.
  • Assures quality products and processes by establishing and enforcing quality standards.
  • Establishes outsourcing standards by engineering requirements, reviewing the agreements, conferring and negotiating with vendors and devising testing methods and procedures.
  • Establishes standards for the disposition of finished product by devising evaluation tests, methods, and procedures.
  • Establishes rework standards by devising inspection and physical testing methods and procedures.
  • Establishes product quality documentation system by writing and updating quality assurance procedures.
  • Maintains product quality by enforcing quality assurance policies and procedures and regulatory requirements.
  • Prepares product and process quality reports by collecting, analyzing, and summarizing information and trends.
  • Completes quality assurance operational requirements by scheduling and assigning employees.
  • Maintains quality assurance staff by recruiting, coaching ,selecting, orienting, and training employees.
  • Achieves financial objectives by preparing the quality assurance budget, scheduling expenditures, analyzing variances; initiating corrective actions.
  • Contributes to team effort by accomplishing related results as needed.
  • Lead the inspection process (internal audit) to ensure conformity with regulatory authorities.
  • Assures that all products are released in compliance with QA procedures.
  • Implements and manages the quality system and aligns quality system with regulatory requirements and company objectives and expectations
  • Participates in cross-functional teams to troubleshoot manufacturing, engineering, validations and quality issues and identify and support corrective and preventive actions teams to resolve issues.
  • Periodically review site quality assurance organization structure to ensure that resources meet the needs of the facility and assure the attainment of business goals and objectives.
  • Oversees IT Change management process.

Head of Enterprise Project Management Office

Feb 2010 - Mar 2012
The Saudi Investment Bank
  • Leading the project team and taking responsibility for the day-to-day management of the project.
  • Planning and designing the project and proactively monitoring project health and continued alignment to defined scope and quality.
  • Managing and resolving any project risks and issues , escalating as required to the Project Executive.
  • Ensuring project alignment with Bank policy, standards and architectures.
  • Ensuring individual projects perform as defined in delivering the new products or services
  • Supporting effective communication between relevant Project roles and the stakeholder community.
  • Engaging with senior business stakeholders as required in presenting and representing the project.
  • Aligning the project to related and dependent change initiatives underway or planned within The Bank.
  • Managing formal and informal relationships with external vendors and partners involved in project delivery.
  • Reporting project progress and health to the Project Sponsor and Technical Services Project Owner and other relevant
  • Preparing the monthly project report for the PMO
  • Improving the operational products, systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning. 
  • Playing a significant role in long-term planning, including an initiative geared toward operational excellence. 
  • Creating new ideas, research the new ideas, and evaluate them objectively from a market and financial standpoint
  • Overseeing overall projects office management, planning, systems and controls. 
  • Developing strategic operational enhancements 
  • Reviewing processes to identify automation opportunities and deiced the priorities.
  • Using proper project management methodology to manage projects.
  • Interacting with the various Banks’ departments and external vendors regarding content and delivery of projects.
  • Preparing, monitoring, and maintaining flow charts outlining developments, deliverables and timing.
  • Identifying inter-dependencies for all projects and facilitate communication among task groups.
  • Creating, or participating in the creation of, project documentation.
  • Setting-up project monitoring and tracking mechanism to ensure smooth execution of the project.

Head, Electronic Banking   

Jan 2009 - Feb 2010
The Saudi Investment Bank
  • Increase revenue streams through Electronic Banking Channel and reduce management cost of the- relevant channels.
  • Optimal availability of self-service channels including ATMs, IVR, Call Center, Internet Banking, Mobile Banking to facilitate the achievement of retail banking volume, revenue and profit targets.
  • Lead customer focused initiatives for ATMs / IVR/Call Center/ Internet Banking / Mobile Banking.
  • Primarily responsible for the management and growth of the ATM network across the country as well as and self-service distribution channels and ensure provision of ‘round-the-clock’ services to meet customer needs.
  • Liaise with all internal teams like Customer Services, Product Management & Fraud to track and respond to customer queries / complaint.
  • Reduce the likelihood of a negative risk event by establishing and reinforcing the control consciousness of the unit.
  • Bring together individuals across multiple departments of the bank; form a cohesive team to drive initiatives, execute best practices.
  • Develops Electronic Banking (EB) policy and procedural manuals to ensure EB practices are in compliance with credit union policy, payment systems rules and other applicable rules and regulations
  • Plans, organizes, develops, coordinates and controls all EB activities to optimize the efficiency, effectiveness and the internal control aspects of all EB processes and procedures.
  • Develops methods for conducting ongoing EB cost/benefit analysis as might be required from time to time by the Board of Directors and senior management.
  • Coordinates EB improvement processes and projects to review and improve EB systems.

Asst. Head, Electronic Banking   

Feb 2008 - Jan 2009
The Saudi Investment Bank
  • Responsible for developing and controlling back-office operation’s tasks of domestic and international card scheme, ATM, POS transactions.
  • Responsible for the operation process of all electronic banking transactions (eBank, IVR, SMS and ATM).
  • Responsible for reconciling and settling all electronic Banking transactions.
  • Responsible for Maestro, MasterCard, GCC, SPAN tasks within operation group.
  • Monitor and Reconcile bank’s transactions through bank’s main gateways i.e. SPAN, AMEX, SADAD
  • EB transactions’ accounting Control Quality Assurance.
  • Owner of automated reconciliation project.
  • Key member in developing & implementing MasterCard and VISA acquiring project.
  • Key member in developing & implementing ATM Cash Management project.
  • Key member in developing & implementing ATM availability tools.
  • The Owner of ATMs deployment Project.
  • The Bank Representative at SAMA for All ATMs development and efficiency aspects.
  • The Owner of the procedure to prevent the internal fraud in respect to ATMs replenishment process.
  • Leading bank wide reconciliation project.
  • Responsible for chargeback, disputes and refund process.

Manager, Systems Development– IT

Mar 2007 - Feb 2008
The Saudi Investment Bank
  • Responsible for All SAMA systems (SARIE, SPAN, SWIFT, Tadawul
  • and eTrust) administration, maintain and operation process.
  • Responsible for all development tasks of bank’s applications relevant to SAMA systems (Stilink, Swiftnet, LETS).
  • Responsible for SARIE2 System Implementation Project
  • Responsible SADAD Implementation Project in the bank.
  • Responsible of SPAN2 Implantation Project in the bank.
  • Responsible for all technical communications and correspondences between SAMA and the bank.
  • SARIE System Security Manager.

Development Assistant Manager.

Nov 2005 - Mar 2007
The Saudi Investment Bank

Development Administrative Officer

Aug 2005 - Nov 2005
The Saudi Investment Bank

Development Team leader

Nov 2004 - Aug 2005
The Saudi Investment Bank

Development programmer

Oct 2002 - Nov 2004
The Saudi Investment Bank

EDUCATIONAL QUALIFICATIONS

Education

Bachelor Degree in Systems Engineering

1997 - 2002
College of Computer Science & Engineering

King Fahd University of Petroleum & Minerals

MAJOR ACHIEVEMENTS

 PROFESSIONAL DEVELOPMENT

Certifications

IT Top Team Program

Nov 2014
DG Gardner


COBIT5 

Sep 2014
Naseba FZ LLC

ITIL V3 

Oct 2012
HP TC

Operational Risk Management

Jun 2010
IOB

Corporate Banking Strategy

Dec 2009
EMEA






SKILLS & CAPABILITIES

REFERENCES 

References will be available upon request