Mallie Harris

  • Greensboro North Carolina

Customer Service Specialist

Summary

Experienced, dedicated and professional customer service representative seeking a position within a progressive organization where my skills, knowledge and experience can be utilized and applied in a challenging role that provides the opportunity for

Work History

Work History
2011 - Present

Customer Service Specialist 

AT&T Mobility

o Resolve problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems
o Maintain a high level of service with customers while exceeding performance targets
o Maintained accurate customer records in professionally written formats
o Implement Problem analysis, decision making, and critical thinking

2010 - 2011

Key Employee

Darryl’s Wood Fired Grill
  • Head employee in charge of developing and implementing all hiring and training programs in accordance with the organization's policies
  • Skilled in the process of recording weekly inventory and importing weekly sales data
  • Educated other employees on how to efficiently use systems, resources, and tools to effectively resolve customer’s issues and concerns
  • Skilled in the process of recording weekly inventory and importing weekly sales data
Jan 2009 - Jan 2010

Real Estate Administrative Assistant

Prudential Carolinas Realty
  • Effectively used decision-making skills, critical thinking, and elements of effective communication; while using appropriate interpersonal skills
  • Handled daily office needs from answering phones, making appointments and corresponding with clients
  • Effective preparation of contracts and listing brochures
  • Skilled in the process of recording weekly inventory and importing weekly sales data

Education

Education

High School Dipolima

East surry high school
2002 - 2009

Bachelor of Science in Business Administration

University of North Carolina at Greensboro

Bachelor of Science in Business Administration is a program that provides the knowledge and the skills needed to compete for positions in business management.  Students will be equipped with the knowledge in decision-making, problem solving, and leadership, in addition to fundamental business and management procedures.  This knowledge and skill set learned will provide the opportunity to maximize career options and goals while reaching full potential by providing insight into key business functions.

Portfolio