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I believe that excellent customer service means being devoted to your company, your coworkers, and all customers/patients. Every person deserves to be treated equally with outstanding care, concern and respect. Whether it is just a quick 'good morning' ,a cheerful smile or a follow up phone call...it all matters. Every customer/patient deserves to visit a well organized setting where all employees are knowledgeable, professional, friendly and caring. I also believe that all employees should be working in a safe and controlled environment. This is why I enjoy being able to use my knowledge and skills to assist people on a daily basis.
I have a wide variety of experience working in medical, dental and oral surgery offices as well as home health care, and an oncology clinic.
My experience includes:
I pride myself in having the following qualities and skills as an employee:
I am a friendly and caring person with a positive attitude who enjoys helping others
I am a detail oriented individual who is able to multitask and prioritize even in challenging situations.
To obtain a key position at a company where I can use and expand my skills and knowledge to assist patients/individuals and my fellow coworkers with their needs. I would enjoy the opportunity to show my ability to provide effective and excellent patient care/customer service. My quick learning abilities and positive attitude would allow me to proudly represent and be a valuable part of your team. Most importantly, I quickly learn and adapt to your preferences, your goals and objectives, and I would be a great asset to your office.
I was responsible for all front desk duties as well as coordination of records and scheduling all new patients; insurance referrals, doctor records, x-rays, lab and test results, pathology review and reports, scheduling all scans, tests, chemo, infusions, lab work or surgeries as needed.
Checking patients in and out as well as scheduling all follow-up appointments
Arranging transportation for patients; to clinic appointments as well as inside clinic/hospitals
Greeting, Assisting and Rooming patients
Scheduling infusions/chemotherapy, scans, x-rays, lab work, tests, surgeries, home care and specialists
Collection of all patient records from previous providers and physicians
Assisting and comforting ill or distressed patients while in the waiting room or during any treatment
Assisting nurses in the infusion room
Coordinate patient visits with multiple specialists, scans and tests during appointments
Verifying all scans and all results for all patient care is in doctors possession
I was responsible for all aspects of insurance and patient account management; insurance benefits and claims, monthly statements, accounting reports, collections, daily deposits, all payments, all charges and financial arrangements with treatment plans.
Complete set-up of paperless clinic
Registration of patients/Create patient accounts
Scheduling patient appointments
Coding and posting completed treatment
Forming and submitting ADA and 1500 Insurance Claims
Efficient with knowledge of CDT codes, ICD-9 Diagnosis codes, and CPT codes
Rooming, transporting and comforting patients
Outstanding claims retrieval
Aging and accounting reports
Insurance benefits and verification of coverage
Insurance prior authorizations, denials and appeals
Implant Cases: treatment plans, financial arrangements, appointments
Follow up letters, doctors dictations, clinic notes
**This was a brand new clinic therefore I was the one to complete all billing policies and procedures. I set up the claims submission and billing for insurance payers including Medicare/Medicaid/State funded plans. As well as Implementing and coordinating patient accounts, statements, patient financial arrangements, patient payments, insurance payments, clinic deposits, all clinic billing forms and letters, doctor schedules, office policies and procedures.
I was responsible for all aspects of the office and it's management; this was a brand new clinic as I assisted with all administrative office set up, patient and provider schedules, insurance plan implementation and claims, provider credentials, patient registration programs, all treatment and financial arrangements, office policies, accounting and HR.
Marketing and office promotions
Setting up all office policies and procedures
Registering all new patients
Insurance verification and benefits
Providing doctor credentials insurance companies
Submitting Dental Insurance Claims
Providing fee schedules for Insurance
Insurance denials, prior authorizations and appeals
End-of-day and end-of-month reports
Accounting reports and create deposit reports
Oversee office and staff; HR assistance, payroll, employee hours/coverage
I was responsible for all hygienists and hygiene schedule management; hours and coverage, meeting all monthly production goals, treatment plans and special cases.
Organizing and filling all hygiene schedules
Hygienist hours, productivity and coverage
Scheduling and monitoring of all hygiene treatment schedules
All pre-exam health and insurance data collection for new patients
Acquiring and scanning all new patient records and x-rays
Maintenance of current patient records and x-rays
Setting up financial arrangements and treatment plans
Arrange for specialty visits when needed
Posting patient and insurance payments, processing end-of-day reports, daily deposit