Work History

Work History

Operations Manager

ctc TrainCanada

·Facilities Management of 3 GTA locations including office and student networks.

·Management and maintenance corporate servers and VOIP to all locations across Canada.

·Recruitment of sub-contract instructors up to senior technical level including MCT/CISCO/ITIL/ORACLE.

·Technical operations staff recruitment and management.

·Working with account managers to provide customized Learning solutions to clients.

Skills Required:

·Technology skills:MS Office 2007, MS Project 2003/2007, MS SharePoint MOSS2007, Server 2003, Networking and Security, VOIP

·Technology management and sourcing skills

·Building and vendor management skills

·Human resource management and recruitment skills

·Quality control

·Learning development and delivery

·Learning resource management

·Project management and planning skills

·Communication and presentation skills

·Privacy skills and knowledge

Sep 2009 - Present

Senior Consultant and Technical Trainer

Malcolm Moffat Management Consulting & Training

·Course and curriculum development for:

oMicrosoft SharePoint 2007 end-user training.

oMicrosoft Project 2003/2007 end-user training.

oElectronic polling system end-user training.

·Deliver training on eDOCs at York Region under contract.

·Delivery of Microsoft Office 2003/2007 application.

·Project Management curriculum development to meet needs of managers progressing towards PMP.

Skills Required:

·Learning needs analysis and planning

·Learning design, development and delivery

·Project management planning

·Technology Skills: MS Office 2007, MS Project 2003/2007, MS SharePoint MOSS2007

·Assessment of Learning materials

·Communication and presentation skills

·Consulting skills

·Business writing skills

·Personal marketing skills

1997 - 2006

Director Consulting Services

CGI Group

·Training and E-Learning Training business opportunities development and management.

·Learning needs analysis and materials development based on performance requirements for strategic applications and change management situations.

·Electronic Document Management (EDM) opportunities development and management.

·Project Manager and Project Director for major client projects.

·Technical Writing and User Documentation opportunities development and management

·HR activities for EDM, Training and Documentation staff.

Skills Required:

·Learning needs analysis and planning

·Learning design, development and delivery

·Project management planning

·Technology skills: All MS Office Suites, OpenText Livelink, Hummingbird PC DOCs, IManage, Documentum, MS NT, MS 2000 server, MS 2003 server

·Project management

·Budget planning

·Consulting skills

·Communication and presentations

·Marketing

·Business writing including proposals and analytical reports.

·Human resource management and recruitment

·Business continuity planning

·Business and data analysis

·Privacy skills and knowledge

Nov 1994 - Mar 1997

Training Manager

Westburne Industrial Services

·Training and E-Learning Training business opportunities development and management.

·Learning needs analysis and materials development based on performance requirements for enterprise wide applications and change management situations.

·Electronic Document Management (EDM) opportunities development and management.

·Project Manager and Project Director for major client projects.

·Technical Writing and User Documentation opportunities development and management

·HR activities for EDM, Training and Documentation staff.

Skills Required:

·Learning needs analysis and planning

·Learning design, development and delivery

·Project management planning

·Technology skills: All MS Office Suites, OpenText Livelink, Hummingbird PC DOCs, IManage, Documentum, MS NT, MS 2000 server, MS 2003 server

·Project management

·Budget planning

·Consulting skills

·Communication and presentations

·Marketing

·Business writing including proposals and analytical reports.

·Human resource management and recruitment

·Business continuity planning

·Business and data analysis

·Privacy skills and knowledge

Jul 1989 - Nov 1994

Senior Training Consultant

Scottish Amicable Life Assurance

·Initially employed as a Computer Based Training Analyst to establish a new technology training centre.Promoted to Training Consultant with responsibilities for analyzing technology Learning needs and developing training.Projects included developing and delivering Pensions Systems training; Implementing Application Software training plan for 1500 head office staff;Recruitment and training of PC based Help Desk staff.

·Promoted to Senior Training Consultant. Managed a team of 3 CBT developers to re-develop existing CBT and develop new product training for Branch and tied Insurance Broker network

Skills Required:

·Learning needs analysis and planning

·Learning design, development and delivery

·Human resource management and recruitment

·Technology: Guide CBT tool, Toolbook CBT tool, MS applications including Project

·Internal consulting skills

·Communication and presentation skills

·Documentation skills

·and distribution

·Project management planning

·Quality Control

1987 - 1989

Assisatant Branch Manager

ITEC

·Assistant manager of a UK government sponsored company providing technology services to the community. Liaison with local businesses in developing technology and training solutions for local small business partners.

·Reesponsible for all course curriculum, maintaining standards for certifying bodies, Staff course development and teaching activities.

Skills Required:

·Learning design, development

·Human resource management

·Quality and standards control

·Hardware resource management

·Communication and presentation skills

·Planning local public information events

·Understanding local business resource requirements

Education

Education
Jan 1991 - Jun 1991

Diploma Psychology

Lancaster University